I am a marketing and communications specialist with a strong foundation in both brand storytelling and customer experience management. My career spans fast-paced customer care environments and a strategic marketing role, giving me a unique ability to build campaigns that don’t just look good, but truly connect with the people they are meant for.

Nchimunya Hamamba

I am a marketing and communications specialist with a strong foundation in both brand storytelling and customer experience management. My career spans fast-paced customer care environments and a strategic marketing role, giving me a unique ability to build campaigns that don’t just look good, but truly connect with the people they are meant for.

Available to hire

I am a marketing and communications specialist with a strong foundation in both brand storytelling and customer experience management. My career spans fast-paced customer care environments and a strategic marketing role, giving me a unique ability to build campaigns that don’t just look good, but truly connect with the people they are meant for.

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Language

Hungarian
Fluent
English
Fluent

Work Experience

Customer Service Representative at Transco Hungary / Lastminute.com
June 1, 2019 - July 1, 2020
Handled end-to-end flight bookings, changes, cancellations, and refunds using airline and booking systems. Delivered multi-channel customer support (phone, email, chat, social media); resolved queries and ensured a smooth travel experience. Advised customers on flight options, fares, and policies while promoting relevant services and maintaining high service standards.
Volunteer Coordinator at DHL Supply Chain Hungary (Medtronic VASTEAM)
May 1, 2022 - July 1, 2022
Coordinated volunteer activities, ensured consistent information, supported event logistics, and contributed to inventory and scheduling coordination.
Marketing Coordinator at Chilanga Cement PLC
January 1, 2024 - Present
Core communications & marketing content; planning & design; social media management; SEO; CRM; digital & visual production; graphic design (Adobe Photoshop, Illustrator, Canva); photography & videography; video editing (Premiere Pro, CapCut); coordinate product launches, events, and marketing calendars; ensure smooth delivery, strong brand presence, and brand guidelines alignment.
Logistics Coordinator (Intern) at DHL Supply Chain Hungary (Medtronic VAS Team)
May 1, 2022 - July 31, 2022
participated in supply chain projects and coordinated operational tasks to support efficiency and accuracy.
Marketing & Communications Specialist at Chilanga Cement PLC
January 1, 2024 - Present
Drive end-to-end campaign strategy and creative execution, developing compelling brand storytelling across digital and traditional channels to boost visibility, engagement, and sales impact. Produce consistent, high-quality visual content (graphic design & video) that strengthens brand identity, increases audience engagement, and supports conversion-focused marketing initiatives. Coordinate product launches, events, and supplier networks, aligning marketing calendars and execution plans to ensure smooth delivery, strong brand presence, and commercial performance. Manage the company’s brand identity and image across both wearable merchandize and physical branding, ensuring all visibility materials consistently align with established design standards and brand guidelines.
Intern - Supply Chain at DHL Supply Chain Hungary (Medtronic VAS Team)
May 1, 2022 - July 31, 2022
Customer Service Representative at Transcom Hungary / Lastminute.com
June 1, 2019 - July 31, 2020
Handled end-to-end flight bookings, changes, cancellations, and refunds using airline and booking systems. Delivered multi-channel customer support (phone, email, chat, social media), resolved queries, and ensured a smooth travel experience. Advised customers on flight options, fares, and policies while promoting relevant services and maintaining high service standards.

Education

Bachelor of Business Administration (BBA) at Magyar Agrár-Élettudományi Egyetem (MATE)
January 1, 2018 - January 1, 2022
Bachelor of Business Administration (BBA) at MATE, University of Agriculture and Life Sciences, Hungary
January 1, 2018 - January 1, 2022
Bachelor of Business Administration (BBA) at Magyar Agrár-Élelmiszer Egyetem (MATE) - Hungarian University of Agriculture and Life Sciences
January 1, 2018 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Retail, Software & Internet, Other