Monitored systems in operations and quickly troubleshot errors. Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Provided documentation on troubleshooting of technical processes to support desk staff. Assisted other government employees in identifying issues and explained solutions to restore service and functionality.

Student Intern at XD Wondertech Computer Sales and Services, Iligan City

October 1, 2019 - January 31, 2020

Provided clerical electrical support, addressing routine and special requirements. Sorted, organized and maintained files. Performed administrative duties and staff support tasks. Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement. Analyzed problems and worked with teams to develop solutions.

Tattoo Artist (Freelance) at Self-employed / Freelance

January 1, 2023 - Present

Created custom tattoo designs based on client preferences, ensuring high-quality artwork. Managed client communications from consultation to aftercare, delivering exceptional customer service. Scheduled appointments, managed client records, and processed payments. Worked efficiently in a fast-paced, deadline-driven environment. Maintained strict hygiene and adhered to legal and health protocols.

Tattoo Artist (Freelance) at Self-Employed

January 1, 2023 - Present

Created custom tattoo designs based on client preferences; managed client communications from consultation to aftercare, delivering exceptional customer service; scheduled appointments; maintained client records and processed payments; adhered to strict hygiene and health protocols.