Developer & E-commerce Director at Mafarch

Managed end-to-end e-commerce, logistics, and supply chain operations, including inventory management, order fulfilment, supplier coordination, and international shipping. Handled import-export compliance and documentation covering IEC, AD Code, UK VAT, and UK EORI requirements. Managed WooCommerce product operations, payment and shipping integrations, and backend support. Created and optimised Google Ads, Meta Ads, SEO, Klaviyo email marketing automation, abandoned-cart and post-purchase campaigns. Used GA4, Microsoft Clarity, Meta Pixel, and Conversion API to measure conversions and optimise performance. Achieved a ROAS of 7.4 and 90+ Google PageSpeed Insights scores across two e-commerce websites.

Logistics & Field Service Engineer at Bloq.it

Delivered remote technical support for locker systems, resolving 95% of field issues within SLA and improving system uptime. Led and coordinated four in-house field technicians, ensuring maintenance efficiency, installation readiness, and operational continuity. Managed high-volume support tickets and improved prioritisation processes, reducing workflow disorder by 20%. Coordinated UK road-freight logistics with 3PL partners to support delivery planning and on-time installations. Executed firmware upgrades, system configurations, and site setups using Airtable, Jira, Confluence, Miro, and Slack.

IT Field Services Coordinator at Bloq.it

Delivered real-time remote technical support to field technicians during deployments and live maintenance, troubleshooting various issues and managing support tickets under strict SLAs.

Visitor Advisor (Merchandiser) at Transport for London

Provided excellent customer service at TFL by answering queries and assisting customers with self-service options.

Senior Operation Officer at Sail line UK LTD

Managed day-to-day import operations from China, ensuring smooth flow of goods, effective coordination of workload, and timely completion of customs clearance activities.

Operation Executive (DHL) at Freight Tiger

Improved reporting efficiency by 35% through automation and data analysis. Maintained management information systems covering client goods, taxes, and shipments. Ensured compliance with logistics documentation and regulatory requirements. Led client onboarding for a SaaS platform and supported successful user adoption. Coordinated with local drivers and transport partners to monitor shipment movement, support timely deliveries, maintain accurate tracking, and ensure clear operational communication.