Available to hire
I am a clear, logical, and positive professional who sees projects through with a proactive, outcomes-focused mindset. My experience across hospitality, retail, property lettings, and administration has sharpened my communication and leadership skills, and I stay disciplined to work under pressure while delivering results.
I pride myself on versatility, reliability, and collaboration, with a strong focus on teamwork, problem solving, and customer service. I am committed to hard work and to driving success through determination.
Experience Level
Language
English
Fluent
Work Experience
Work Experience at Stanford’s Training
March 19, 2018 - March 23, 2018Engaged in activities to log business financial information and student applications, updated the business’s social accounts, answered calls and helped customers/students be directed to the correct service.
Volunteer at Sandwell General and West Birmingham Hospitals
September 1, 2019 - March 1, 2020Volunteered with children and the elderly in a hospital environment; way-finding and greeting families, developing customer service skills.
Parcel Sorter at Royal Mail Atherstone Warehouse
December 1, 2020 - March 1, 2021Parcel sorting; picking and packing; loading and unloading.
Food & Beverage Assistant at Wolverhampton Park Hall Hotel & Spa
May 1, 2021 - July 1, 2021Taking orders and logging them onto the system; serving food and drinks; welcoming and seating customers; preparing restaurant for dinner and breakfast; room service; cleaning restaurant and bar.
Match Day Staff at West Bromwich Albion Football Ground
May 1, 2021 - October 1, 2022Hosting for food and beverage service; entering executive boxes; taking orders; running food and drinks; fast-paced environment; customer service; ensuring runners stay on top of boxes; serving and cleaning.
Barista at Dunkin’ Donuts Nottingham
November 1, 2021 - October 1, 2024Taking orders; till; making hot drinks; serving donuts; making cold drinks; cleaning store; customer service; offering discounts and rewards.
Match Day Staff / Events Assistant at Nottingham County Football Club
January 1, 2022 - September 1, 2022Executive boxes; events support; till system; bartending; serving food; cleaning; restocking; customer service; managing alcohol service and safety policies.
Waiting Staff at Birmingham Commonwealth Games
July 31, 2022 - August 7, 2022Waiting staff; break area duties; restocking; cleaning; group coordination; till system; stock count; distributing vouchers; communicating availability to customers.
Hospitality Hostess at Motorpoint Arena Nottingham
September 1, 2022 - January 31, 2023Front desk duties; updating hospitality guest lists; coordinating with hospitality staff; welcome drinks and vouchers; ensuring guest satisfaction.
Virtual Experience Participant at Latham & Watkins (Forage)
September 1, 2024 - September 30, 2024Completed a fraud investigation simulation; devised search terms; drafted witness questions; calculated sentencing ranges and fines using guidelines.
Remote Customer Service Agent at United Legwear and Apparel Co. (Ted Baker)
October 1, 2024 - PresentB2C support; CRM - Zendesk; processing refunds; responding to customer inquiries and complaints; live chat helpdesk; e-commerce via Shopify.
Lettings Negotiator at Bairstow Eves Estates and Lettings
June 1, 2025 - PresentHandles B2C and B2B lettings, residential rentals, and pipeline/target management. Responds to landlord and tenant queries; conducts property viewings; cold calls; performs market appraisals; uses Microsoft Outlook, Excel, and Word; processes payments; applies knowledge of property law and insurance (tenants contents and landlords buildings & contents). Experienced with student lettings, CRM (PropCo), referencing (Keysafe), and landlord negotiations.
Remote Customer Service Agent at United Legwear and Apparel Co.
October 1, 2024 - June 1, 2025B2C customer service; CRM - Zendesk; processing refunds; handling inquiries and complaints; live chat helpdesk; managing online store and e-commerce (Shopify).
Virtual Experience Program - White Collar Defense & Investigations at Forage (Latham & Watkins)
September 1, 2024 - September 1, 2024Completed a fraud investigation simulation; developed search terms; drafted witness questions; calculated sentencing ranges.
Match Day Staff at Nottingham County Football Club
January 1, 2022 - September 1, 2022Executive boxes and events support; till system; bartender; serving food; cleaning; changing kegs; customer service; order taking; enforcing safety policies.
Host / F&B Service at West Bromwich Albion Football Ground
May 1, 2021 - October 1, 2022Host for F&B service; taking orders; fast-paced environment; team communication; food and drink service; restocking and cleaning.
Work Experience at Stanford’s Training, Digbeth, West Midlands
March 1, 2018 - January 1, 2018Logging business financial information and student applications; updating social accounts; assisting customers/students to navigate services.
Education
GCSEs at Jewellery Quarter Academy
September 1, 2014 - June 1, 2019Level 3 Diploma (PPP) in Business with Law units at Sutton Coldfield College
September 1, 2019 - May 1, 2021LLB Law and Business with Foundation year at The University of Law (Nottingham campus)
September 1, 2021 - April 18, 2026LLB Law and Business with Foundation year (2.2) at University of the Law (Nottingham campus)
September 1, 2021 - May 1, 2025Business with Law units Level 3 Diploma (PPP) at Sutton Coldfield College
September 1, 2019 - May 1, 2021GCSEs at Jewellery Quarter Academy
September 1, 2014 - June 1, 2019Qualifications
Virtual Experience Program - Latham & Watkins (Forage)
September 1, 2024 - September 30, 2024Virtual Experience Program - White Collar Defense & Investigations
September 1, 2024 - September 1, 2024Full UK Driving Licence
January 11, 2030 - April 18, 2026Industry Experience
Travel & Hospitality, Retail, Professional Services, Real Estate & Construction, Education
Experience Level
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