Available to hire
I am an operations and documentation specialist focusing on CX systems, workflow logic, and technical QA.
I have a track record of improving AI-assisted support by tracing logic paths and identifying system failures, and I am expanding my toolkit with a Data Analysis specialization in Python and SQL.
Experience Level
Language
Italian
Fluent
English
Fluent
German
Advanced
Work Experience
CX Operations & Documentation Specialist at CX Systems
March 1, 2025 - March 1, 2026Wrote procedures, knowledge base content, and technical scripts used by the CX team. Documented CX workflows and AI-assisted support processes using Decagon and KustomER. Traced and debugged logic in tickets, opened/wrongly deflected tickets, identified process bottlenecks, and documented what should have happened.
CX Support Specialist at CX Systems
January 1, 2023 - January 1, 2024Delivered support through live chat, ticketing systems, and phone. Resolved customer issues while maintaining accuracy and service quality. Applied company policies and financial regulations in daily customer support work.
CX Support Specialist at CX Systems
January 1, 2021 - January 1, 2023Delivered support through live chat, ticketing systems, and phone.
Education
Data Analysis Course (Python & SQL) at Gamma
January 11, 2030 - April 20, 2026Qualifications
QA Engineer Course
January 11, 2030 - April 20, 2026Diploma in Foreign Languages
January 11, 2030 - April 20, 2026Data Analysis Course (Python & SQL)
January 11, 2030 - April 20, 2026QA Engineer Course
January 11, 2030 - April 20, 2026Diploma in Foreign Languages
January 11, 2030 - April 20, 2026Industry Experience
Software & Internet, Professional Services, Financial Services
Experience Level
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