Delivered advanced technical support to B2B and B2C clients using CRM platforms including Salesforce and Zendesk. Troubleshot complex technical issues and ensured resolution with defined SLA and KPIs. Documented new troubleshooting procedures in internal Knowledge Base to reduce average handle time by 15%.

Operations Specialist at SENSE

September 1, 2022 - October 1, 2025

Trouble shot technical discrepancies within proprietary order management systems to ensure 100% data integrity. Collaborated with the IT department to report and resolve system bugs affecting logistics and warehouse API calls. Tracked and closed incidents in the ticketing system, ensuring timely escalation and resolution.

Digital Marketing Specialist at Mark3ting - Digital Marketing Solutions

February 1, 2024 - July 1, 2024

Executed SEO audits and keyword research to improve organic search rankings for client websites. Designed, wrote, and scheduled engaging content (posts, images, videos, stories, etc.) for social media platforms including Facebook, Instagram, Twitter, and LinkedIn.

Assistant Marketing Manager at Akshara Mobile Sales & Services

August 1, 2018 - October 1, 2021

Coordinated digital campaigns to enhance brand visibility and managed vendor relationships with technology providers. Used A/B testing methodologies and analytics tools to track performance and identify areas for process improvement. Conducted keyword research and implemented SEO strategies to improve website ranking, organic traffic, and online visibility.