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I’m a senior manager of creative operations specializing in high-volume ecommerce imagery. With 11+ years of experience, I’ve built and led photo and video production teams across Zappos, Amazon, and CNCPTS, delivering scalable PDP content for 130K+ SKUs annually and driving AI-driven imaging and taxonomy initiatives to accelerate time-to-market. I thrive in cross-functional environments, optimize workflows across creative, catalog, and supply chain teams, and mentor 80+ creatives to deliver on-brand visuals that enhance the customer experience while reducing cycle times.…I’m a senior manager of creative operations specializing in high-volume ecommerce imagery. With 11+ years of experience, I’ve built and led photo and video production teams across Zappos, Amazon, and CNCPTS, delivering scalable PDP content for 130K+ SKUs annually and driving AI-driven imaging and taxonomy initiatives to accelerate time-to-market. I thrive in cross-functional environments, optimize workflows across creative, catalog, and supply chain teams, and mentor 80+ creatives to deliver on-brand visuals that enhance the customer experience while reducing cycle times.

Lauren Chaves

Photographer, Art Director, Studio Manager, +2

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I’m a senior manager of creative operations specializing in high-volume ecommerce imagery. With 11+ years of experience, I’ve built and led photo and video production teams across Zappos, Amazon, and CNCPTS, delivering scalable PDP content for 130K+ SKUs annually and driving AI-driven imaging and taxonomy initiatives to accelerate time-to-market. I thrive in cross-functional environments, optimize workflows across creative, catalog, and supply chain teams, and mentor 80+ creatives to deliver on-brand visuals that enhance the customer experience while reducing cycle times.…I’m a senior manager of creative operations specializing in high-volume ecommerce imagery. With 11+ years of experience, I’ve built and led photo and video production teams across Zappos, Amazon, and CNCPTS, delivering scalable PDP content for 130K+ SKUs annually and driving AI-driven imaging and taxonomy initiatives to accelerate time-to-market. I thrive in cross-functional environments, optimize workflows across creative, catalog, and supply chain teams, and mentor 80+ creatives to deliver on-brand visuals that enhance the customer experience while reducing cycle times.

Available to hire

I’m a senior manager of creative operations specializing in high-volume ecommerce imagery. With 11+ years of experience, I’ve built and led photo and video production teams across Zappos, Amazon, and CNCPTS, delivering scalable PDP content for 130K+ SKUs annually and driving AI-driven imaging and taxonomy initiatives to accelerate time-to-market.

I thrive in cross-functional environments, optimize workflows across creative, catalog, and supply chain teams, and mentor 80+ creatives to deliver on-brand visuals that enhance the customer experience while reducing cycle times.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Product Design

Expert

AI Images

Expert

Language

English

Fluent

Work Experience

Supply Chain & Operations Manager at CNCPTS

January 1, 2025 - Present

Led NetSuite ERP implementation and integration with Shopify and Celigo; built warehouse and fulfillment operations from the ground up, including layout, receiving, and shipping workflows; managed in-house photo studio with a focus on editorial content and PDP production for ecommerce launches; managed 3PL operations, vendor compliance, and multi-channel fulfillment, supporting $18M+ in annual ecommerce sales

Senior Imagery Strategy & Operations Manager at Zappos / Amazon

January 1, 2014 - January 1, 2025

Directed global product imagery and content standards across multiple ecommerce brands, managing high-volume photo and video production supporting 130K+ SKUs annually; led cross-functional teams of 80+ across photography, video, styling, retouch, and post-production, overseeing end-to-end studio operations and content pipelines; owned end-to-end PDP content pipeline including vendor imagery, catalog management, taxonomy, product descriptions, measurements, and product data enrichment; developed taxonomy and catalog standards supporting site navigation, filtering, and SEO, improving product discoverability and customer experience; built and scaled studio operations including equipment, lighting, and workflow systems, while implementing AI imaging solutions (Looklet) to expand production capabilities; reduced content production cycle time from 10 days to 2.8 days by optimizing workflows across creative, catalog, and supply chain teams