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Hi, I'm Stephanie Townsend, a writer and marketing professional focused on communications and brand support. I bring a proven track record in creating engaging content, coordinating campaigns, and delivering excellent customer experiences across retail, theatre, and education sectors. I thrive in collaborative environments, turning ideas into clear messages and organized events while balancing strategy with hands-on execution. My experience spans content creation, social media, public relations, and audience development, always with a friendly, results-driven mindset.…Hi, I'm Stephanie Townsend, a writer and marketing professional focused on communications and brand support. I bring a proven track record in creating engaging content, coordinating campaigns, and delivering excellent customer experiences across retail, theatre, and education sectors. I thrive in collaborative environments, turning ideas into clear messages and organized events while balancing strategy with hands-on execution. My experience spans content creation, social media, public relations, and audience development, always with a friendly, results-driven mindset.

Stephanie Townsend

Writer, Marketing Strategist, Content Creator, +2

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Hi, I'm Stephanie Townsend, a writer and marketing professional focused on communications and brand support. I bring a proven track record in creating engaging content, coordinating campaigns, and delivering excellent customer experiences across retail, theatre, and education sectors. I thrive in collaborative environments, turning ideas into clear messages and organized events while balancing strategy with hands-on execution. My experience spans content creation, social media, public relations, and audience development, always with a friendly, results-driven mindset.…Hi, I'm Stephanie Townsend, a writer and marketing professional focused on communications and brand support. I bring a proven track record in creating engaging content, coordinating campaigns, and delivering excellent customer experiences across retail, theatre, and education sectors. I thrive in collaborative environments, turning ideas into clear messages and organized events while balancing strategy with hands-on execution. My experience spans content creation, social media, public relations, and audience development, always with a friendly, results-driven mindset.

Available to hire

Hi, I’m Stephanie Townsend, a writer and marketing professional focused on communications and brand support. I bring a proven track record in creating engaging content, coordinating campaigns, and delivering excellent customer experiences across retail, theatre, and education sectors.

I thrive in collaborative environments, turning ideas into clear messages and organized events while balancing strategy with hands-on execution. My experience spans content creation, social media, public relations, and audience development, always with a friendly, results-driven mindset.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

French

Intermediate

Work Experience

Key Holder & Shift Leader at Canna Cabana

August 1, 2023 - Present

Delivered high-volume client service and communicated clearly with 100+ customers daily, balancing professionalism, sound judgment, solution-oriented problem solving and strong interpersonal skills in a fast-paced environment. Resolved escalated customer issues, enforced policy, and communicated regulated product information clearly. Managed transactions, online orders, inventory records, and purchase orders with accuracy using POS and store systems. Supported daily operations through opening/closing procedures, compliance checks, and the creation of instructional materials to improve team consistency and efficiency.

Sales Associate at Sterling Pools and Spas LTD

June 1, 2022 - October 1, 2022

Ran diagnostic tests on customers' water samples, explained technical results and product information in a clear manner, tailoring recommendations to individual needs. Managed client communication across phone, email, and in-person interactions, responding to inquiries, scheduling service appointments, and directing requests appropriately. Supported merchandising, pricing updates, stock intake, and floor organization to maintain an effective retail environment.

Marketing & Publicity Team at Elmwood Theatre

September 1, 2017 - June 1, 2019

Supported two award-winning marketing and publicity campaigns for Elmwood School productions, earning the Cappies Award for Best Marketing and Publicity (2018 & 2019). Helped execute a cross-platform communications strategy that included promotional design, program and poster development, media materials, and other campaign assets to drive audience engagement. Contributed to a campaign that increased ticket sales by 50% and resulted in 100% sold-out performances. Produced audience-facing content, including an article for the New Edinburgh Newspaper and 3+ top-performing BuzzFeed quizzes (including the #1 quiz internationally), to strengthen visibility and public interest.

Keller House Prefect & Charity Event Planner (Volunteer) at Elmwood School

September 1, 2018 - June 1, 2019

Planned and delivered Keller Dog Day, a community-focused fundraising event supporting Canadian Guide Dogs for the Blind, strengthening engagement across students, staff, local businesses, and external partners. Conducted sponsor outreach and relationship-building through phone and email communications, securing 7+ sponsors and raising $2,500+. Delegated tasks and oversaw key event operations including venue logistics, catering coordination, and volunteer planning to support a successful event from outreach through execution and maintain timelines.