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Hi, I’m Khodi Rambo, a graphic design student at Southern New Hampshire University pursuing a BFA in Graphic Design with a 3.8 GPA and I’m a member of the National Society of Leadership and Success. I’m passionate about visual storytelling and creating bold, user-centered designs that spark emotion and function seamlessly. I previously worked as a Resource Specialist at TurboTax, where I provided customer and technical support for one of the top tax software platforms in the U.S. I honed strong communication, problem-solving, and client-focused skills, and I served as a Certified Advisor for the Education Team, leading webinars and workshops to help users understand tax concepts and software best practices. I’m always exploring new tools and trends to enhance my creative process, and my goal is to fuse my background in service with thoughtful, impactful design—whether that’s through branding, UX, or fun graphic design.…Hi, I’m Khodi Rambo, a graphic design student at Southern New Hampshire University pursuing a BFA in Graphic Design with a 3.8 GPA and I’m a member of the National Society of Leadership and Success. I’m passionate about visual storytelling and creating bold, user-centered designs that spark emotion and function seamlessly. I previously worked as a Resource Specialist at TurboTax, where I provided customer and technical support for one of the top tax software platforms in the U.S. I honed strong communication, problem-solving, and client-focused skills, and I served as a Certified Advisor for the Education Team, leading webinars and workshops to help users understand tax concepts and software best practices. I’m always exploring new tools and trends to enhance my creative process, and my goal is to fuse my background in service with thoughtful, impactful design—whether that’s through branding, UX, or fun graphic design.

Khodi Rambo

Graphic Designer, Brand Designer, UX Designer, +2

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Hi, I’m Khodi Rambo, a graphic design student at Southern New Hampshire University pursuing a BFA in Graphic Design with a 3.8 GPA and I’m a member of the National Society of Leadership and Success. I’m passionate about visual storytelling and creating bold, user-centered designs that spark emotion and function seamlessly. I previously worked as a Resource Specialist at TurboTax, where I provided customer and technical support for one of the top tax software platforms in the U.S. I honed strong communication, problem-solving, and client-focused skills, and I served as a Certified Advisor for the Education Team, leading webinars and workshops to help users understand tax concepts and software best practices. I’m always exploring new tools and trends to enhance my creative process, and my goal is to fuse my background in service with thoughtful, impactful design—whether that’s through branding, UX, or fun graphic design.…Hi, I’m Khodi Rambo, a graphic design student at Southern New Hampshire University pursuing a BFA in Graphic Design with a 3.8 GPA and I’m a member of the National Society of Leadership and Success. I’m passionate about visual storytelling and creating bold, user-centered designs that spark emotion and function seamlessly. I previously worked as a Resource Specialist at TurboTax, where I provided customer and technical support for one of the top tax software platforms in the U.S. I honed strong communication, problem-solving, and client-focused skills, and I served as a Certified Advisor for the Education Team, leading webinars and workshops to help users understand tax concepts and software best practices. I’m always exploring new tools and trends to enhance my creative process, and my goal is to fuse my background in service with thoughtful, impactful design—whether that’s through branding, UX, or fun graphic design.

Available to hire

Hi, I’m Khodi Rambo, a graphic design student at Southern New Hampshire University pursuing a BFA in Graphic Design with a 3.8 GPA and I’m a member of the National Society of Leadership and Success. I’m passionate about visual storytelling and creating bold, user-centered designs that spark emotion and function seamlessly.

I previously worked as a Resource Specialist at TurboTax, where I provided customer and technical support for one of the top tax software platforms in the U.S. I honed strong communication, problem-solving, and client-focused skills, and I served as a Certified Advisor for the Education Team, leading webinars and workshops to help users understand tax concepts and software best practices. I’m always exploring new tools and trends to enhance my creative process, and my goal is to fuse my background in service with thoughtful, impactful design—whether that’s through branding, UX, or fun graphic design.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Resource Information Coordinator at Working Solutions

November 1, 2025 - Present

Provided technical support for tax and bookkeeping software, delivered remote troubleshooting and customer assistance, and acted as a problem solver to enhance clients' understanding of software functionalities; supported knowledge base updates and ongoing training.

Care Specialist at Acumen Fiscal Agent

September 1, 2024 - Present

Provided customer support for tax software, addressed inquiries, and assisted with escalations; worked to ensure a smooth user experience for clients.

Resource Specialist at Working Solutions

December 1, 2021 - February 1, 2025

Remote Tier 1 support and escalation assistance; managed customer calls to resolve tax software usage questions; trained new Tier 1 agents; maintained knowledge base; performed quality checks and reporting to drive improvements.

Marketing Internship at Vagari International Inc.

August 1, 2023 - October 1, 2023

Content creation and graphic design for digital platforms; UI updates for the website; ensured branding consistency; designed promotional assets; edited photos and short videos; conducted market research and collaborated with cross-functional teams.

Technical Support Specialist at Philips BioTel Heart

May 1, 2023 - October 1, 2023

Remote patient technical support; device setup guidance; supply management and order processing; HIPAA compliance and patient confidentiality; documented interactions and collaborated with healthcare professionals for complex issues.

Call Center Agent at Stand Up To Cancer

August 1, 2023 - August 1, 2023

Donor support and communication; data entry and donation processing; technical and logistical event support; volunteer coordination; campaign promotion and fundraising progress reporting; quality assurance.

Co-Founder at Bobbies Heart Rescue and Transport

March 1, 2017 - April 1, 2019

Established organizational mission, led fundraising and financial management, oversaw animal welfare operations, recruited and trained volunteers, and represented the organization publicly to promote animal rescue efforts and community engagement.

Restaurant and Bar Manager at The American Legion

July 1, 2012 - August 1, 2014

Oversaw daily operations of Bingo hall and bar; staff recruitment and supervision; customer service management; event coordination; inventory and budget control; ensured regulatory compliance and led marketing efforts.