Available to hire
I’m a dedicated professional who combines problem-solving with continuous learning in psychology to create a positive impact at both individual and organizational levels. I enjoy multitasking across customer-facing work, marketing execution, and business development—balancing reliability with initiative.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Advanced
Malay
Advanced
Work Experience
Business Development Executive → Brand Manager
September 1, 2024 - PresentAchieved sales targets within the first three months by closing a client who continued working with the agency for over a year. Promoted to Brand Manager within six months due to strong performance and reliability, managing multiple client accounts. Took initiative to grow the agency’s social media presence and collaborated with teammates to create content ideas, including streamlined content creation workflows using AI tools.
Business Development Executive → Brand Manager at Sarjan Lok Lok Cafe, GrabFood Malaysia, STARTEK (listed employers)
September 1, 2024 - PresentAchieved the sales target within the first 3 months by closing a client who continues working with the agency for over a year. Promoted to Brand Manager within 6 months due to strong performance and reliability, handling multiple client accounts. Took initiative to grow the agency’s social media presence, collaborated on content ideas, and researched AI tools to streamline creative workflows and reduce the need for outdoor shoots.
Business Development Executive / Brand Manager at STARTEK
September 1, 2024 - PresentSept 2024 – Present. Achieved sales targets within the first 3 months by closing a client who continues to work with the agency for over a year. Promoted to Brand Manager within 6 months for outstanding performance and reliability; managed multiple client accounts. Drove the agency’s social media presence and collaborated with teammates to create content ideas. Conducted lightweight AI tool research to generate content and streamline creative workloads.
Canva Marketing Designer cum Assistant Baker (Freelance)
October 20, 2023 - July 20, 2024Created visually compelling marketing materials using Canva, including brochures, Instagram story content, and posts to increase brand visibility and engagement. Took and edited pictures, posted TikTok videos to gain additional media attention, and assisted in baking cookies and decorating pastries.
Marketing Designer cum Assistant Baker (Freelance) at Canva
October 1, 2023 - July 31, 2024Created visually compelling marketing materials using Canva. Designed brochures, Instagram stories, and posts to enhance brand visibility and engagement. Took pictures, posted TikTok videos to gain media attention. Involved in baking cookies and decorating pastries.
Open University Malaysia Student (100% online courses) at Open University Malaysia
May 20, 2023 - PresentCurrently studying online and working to gain knowledge and relevant work experience while maintaining CGPA of 3.85.
Customer Service Executive
May 1, 2023 - PresentPerformed customer support across high-volume channels, including chat, email, and phone. Managed inquiries and issue resolution to ensure service quality and customer satisfaction.
Financial Advisor at Envisge Pte Ltd, Singapore
March 20, 2023 - May 20, 2023Provided financial counseling and guidance to clients, helping them make informed decisions and achieve long-term financial success. Identified and evaluated new financial products, supported savings plans, and ensured clients had access to the best options available.
Financial Advisor at Envis8ge Pte Ltd
March 1, 2023 - May 1, 2023Provided financial counselling and guidance to clients, helping them make informed decisions and achieve long-term financial success. Identified and evaluated new financial products, saving plans, and ensured clients had access to the best options.
Financial Advisor at Envisage Pte Ltd
March 1, 2023 - May 31, 2023Provided financial counselling and guidance to clients, helped them to make informed decisions and achieve long-term financial success. Identified and evaluated new financial products, saving plans and ensured clients have access to the best options.
Sales Assistant cum Assistant PIC at Sarja n Lok Lok Cafe / GrabFood / STARTEK / Education related entries (as listed)
August 1, 2022 - February 20, 2023Collaborated with the team to achieve sales targets and uphold store standards. Assisted customers with purchases and inquiries, supporting the Person in Charge (PIC) with daily operations such as monthly sales reports, restocking inventory, and related tasks.
Sales Assistant cum Assistant PIC at Sarjaan Lok Lok Cafe, Johor Bahru / GrabFood Malaysia, STARTEK, Johor Bahru / Education (various)
August 1, 2022 - February 1, 2023Collaborated with the team to meet sales targets and uphold store standards. Assisted customers with purchases and inquiries, supported the Person in Charge (PIC) in daily operations, and helped with tasks such as monthly sales reports and inventory restocking.
Sales Assistant cum Assistant PIC at SMK Tamanselajaya 1, JB (store context mentioned)
August 1, 2022 - February 1, 2023Collaborated with the team to achieve sales targets and uphold store standards. Assisted customers with purchases and inquiries, and supported the person in charge (PIC) with daily operations such as preparing monthly sales reports and restocking inventory.
Sales Assistant cum Assistant PIC at Sarjan Lok Lok Cafe
August 1, 2022 - February 28, 2023Assisted customers with purchases, inquiries and supported the Person in Charge (PIC) in daily operations like monthly sales reports and restocking inventories.
Customer Service Executive
February 1, 2022 - June 1, 2022Responded promptly to inquiries via chat, email, and phone; resolved issues and ensured customer satisfaction. Helped maintain positive customer relationships and enhanced the GrabFood brand experience through high-volume customer interactions.
Customer Service Executive at GrabFood (Malaysia)
February 1, 2022 - June 1, 2022Responded promptly to inquiries, resolved issues, and ensured customer satisfaction while managing high-volume customer interactions via chat, email, and phone. Contributed to maintaining positive customer relations and enhancing the GrabFood brand experience.
Business Admin Cashier at MOG Optical Group, Kuala Lumpur
August 20, 2021 - December 20, 2021Developed and nurtured relationships with vendors and suppliers to ensure reliability. Coordinated administrative tasks including scheduling and data entry. Managed cashier duties with precision in handling transactions.
Business Admin / Cashier at MOG Optical Group, Kuala Lumpur
August 20, 2021 - December 20, 2021Developed and nurtured relationships with vendors and suppliers to ensure reliability. Coordinated administrative tasks including scheduling and data entry. Managed cashier duties and handled transactions accurately.
Business Admin cum Cashier at MOGO Optical Group
August 1, 2021 - December 31, 2021Developed and nurtured relationships with vendors and suppliers, coordinated administrative tasks including scheduling and data entry. Efficient cashier duties with precision in handling transactions.
Education
High School Diploma at SMK Taman Selesa Jaya 1, JB
January 11, 2030 - April 21, 2026Accounting Diploma at Southern University College, JB
September 1, 2019 - October 1, 2020Bachelor of Psychology (Part-time) at Open University Malaysia
January 11, 2030 - April 21, 2026Foundation in Arts at SPM (Sijil Pelajaran Malaysia)
January 11, 2030 - April 21, 2026Bachelor of Psychology (Part-time) at Open University Malaysia
May 1, 2023 - July 21, 2026Foundation in Arts at Foundation in Arts (SPM certificate holder mentioned)
January 11, 2030 - July 21, 2026SPM at SMK Tamanselajaya 1, JB
January 1, 2014 - December 31, 2018Major in Accounting (CGPA 3.59) at Southern University College, JB
September 1, 2019 - October 1, 2020Bachelor of Psychology (Part-time) at SPEM (Sijil Pelajaran Malaysia)
January 1, 2021 - December 31, 2021Business Administration at MOG Optical Group, Kuala Lumpur
August 1, 2021 - December 31, 2021CGPA 3.85 (Current) at Open University Malaysia
July 1, 2023 - July 21, 2026Major in Accounting (CGPA 3.59) at Southern University College, JBM
September 1, 2019 - October 1, 2020STPM at Foundation in Arts, SPM (Sijil Pelajaran Malaysia)
January 1, 2021 - December 31, 2021High School qualification at SMK TAMAN S AJAYA 1, JB
January 1, 2014 - December 1, 2018Bachelor of Psychology (Part-time) at SPM (Sijil Pelajaran Malaysia) / Foundation in Arts
January 11, 2030 - July 21, 2026Bachelor / Degree in Psychology (implied from experience section) at Open University Malaysia
January 11, 2030 - July 21, 2026Business Admin / Accounting (Major) at Southern University College, JBM
September 1, 2019 - October 1, 2020Sijil Pelajaran Malaysia (equivalent) at SMK TAMAN S A J A YA 1, J B
January 1, 2014 - December 1, 2018Qualifications
Secondary Education - SMK
January 11, 2030 - April 21, 2026Accounting Diploma
September 1, 2019 - October 1, 2020Industry Experience
Retail, Media & Entertainment, Education, Professional Services, Financial Services, Other
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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