I am a detail-oriented, customer-focused professional with several years of experience in customer service, administrative support, and virtual operations. I am skilled at multitasking, problem-solving, and delivering excellent customer experiences across diverse industries. Fluent in English, French, Igbo, and Yoruba, I excel at building strong relationships with clients and colleagues in remote settings. I bring strong interpersonal and organizational abilities to every project and thrive in fast-paced environments.

EZIEFULA C. JOHNPAUL

I am a detail-oriented, customer-focused professional with several years of experience in customer service, administrative support, and virtual operations. I am skilled at multitasking, problem-solving, and delivering excellent customer experiences across diverse industries. Fluent in English, French, Igbo, and Yoruba, I excel at building strong relationships with clients and colleagues in remote settings. I bring strong interpersonal and organizational abilities to every project and thrive in fast-paced environments.

Available to hire

I am a detail-oriented, customer-focused professional with several years of experience in customer service, administrative support, and virtual operations. I am skilled at multitasking, problem-solving, and delivering excellent customer experiences across diverse industries.

Fluent in English, French, Igbo, and Yoruba, I excel at building strong relationships with clients and colleagues in remote settings. I bring strong interpersonal and organizational abilities to every project and thrive in fast-paced environments.

See more

Language

English
Fluent
French
Fluent
Igbo
Fluent
Yoruba
Fluent

Work Experience

Administrative Assistant & Affiliate Partner at Weldios University & Insta Forex
January 1, 2016 - January 1, 2020
Managed administrative tasks including email correspondence, document preparation, and data entry. Supported online marketing campaigns via social media platforms (Google, Facebook, Instagram). Handled customer inquiries and provided timely responses to client requests. Maintained accurate digital records and ensured data organization. Assisted in coordinating virtual operations and workflow processes.
Customer Service Representative / Sales Representative at Hankook Batteries & Tyres
January 1, 2020 - January 1, 2026
Responded to customer inquiries via phone and in-person interactions. Processed orders and managed client requests efficiently. Maintained detailed sales records and tracked customer data. Identified customer needs and recommended suitable products. Ensured high levels of customer satisfaction and retention.
Administrative Officer & French Teacher
January 1, 2014 - January 1, 2016
Managed office operations including document preparation, filing, and scheduling. Maintained financial records and assisted with budgeting processes. Coordinated meetings and prepared minutes. Delivered French language instruction and organized educational activities. Supported student engagement and cross-cultural communication.

Education

B.A (Hons) International Relations at Université d'Abomey-Calavi
January 1, 2011 - January 1, 2014
French Language Certification (A2 – B1) at Centre Béninois des Langues Étrangères
January 1, 2010 - January 1, 2011

Qualifications

French Language Certification (A2 – B1)
January 1, 2010 - January 1, 2011

Industry Experience

Education, Professional Services, Retail, Software & Internet