Available to hire
I am a Marketing Specialist with over six years of experience in optimizing sales processes and enhancing customer experiences. My journey in marketing has been driven by a passion for identifying inefficiencies and implementing innovative strategies that lead to business growth. I thrive in team environments and enjoy helping clients achieve their business objectives through data-driven solutions. My goal is to continue evolving in my field while making a significant impact on organizational success.
Experience Level
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Intermediate
Work Experience
Senior Administrative Analyst
January 1, 2021 - PresentDelivered high-level remote customer support with a strong sales focus; designed and optimized sales funnels and customer service workflows; managed client interactions in health, beauty, and skincare products; developed structured service protocols and follow-up processes; applied agile methodologies to improve efficiency and results; provided consulting on beauty, skincare, and dietary supplements; delivered excellent customer service focused on CRM and sales.
Marketing Analyst / Customer Experience Specialist
January 1, 2017 - January 1, 2019Performed market analysis and customer experience optimization strategies; supported development of sales funnels; collaborated on beauty, skincare, and dietary supplement product campaigns; contributed to CRM and service workflows; delivered key insights for improving product engagement and satisfaction.
Senior Administrative Analyst at Uniter International College
January 1, 2024 - January 1, 2026Delivered high-level remote customer support with a strong sales focus; designed and optimized sales funnels and customer service workflows; managed client interactions in health, beauty, and skincare products; developed structured service protocols and follow-up processes; applied agile methodologies to improve efficiency and results; provided consulting on beauty, skincare, and dietary supplements; delivered excellent customer service focusing on CRM and sales; built strong client relationships and increased product engagement.
Sales and Marketing Specialist at Bike 10 Bicicletas
August 1, 2025 - PresentImproved customer conversion rates through personalized sales strategies, optimized customer experience by refining sales processes and follow-ups, built strong client relationships, and supported revenue growth through data-informed sales decisions.
CEO & Business Consultant at Forja Bilionária
January 1, 2023 - PresentLead consulting projects focused on process optimization and business growth. Identified operational inefficiencies and implemented scalable solutions. Advised clients on sales strategy, workflow improvement, and customer engagement.
Education
Bachelor's Degree in Business Administration at Devry University
January 1, 2013 - January 1, 2018Bachelor's Degree in Business Administration at DeVry University
January 1, 2013 - January 1, 2018Bachelor's Degree in Administration & Management at Devry University
January 1, 2013 - January 1, 2017Business Administration & Marketing at Anhanguera Educacional
January 1, 2022 - January 1, 2024Bachelor’s Degree in Administration & Management at Devry University
January 1, 2013 - January 1, 2017Business Administration & Marketing at Anhanguera Educacional
January 1, 2022 - January 1, 2024Bachelor’s Degree in Administration & Management at Devry University
January 1, 2013 - January 1, 2017Business Administration & Marketing at Anhanguera Educacional
January 1, 2022 - January 1, 2024Qualifications
Industry Experience
Healthcare, Consumer Goods, Professional Services, Media & Entertainment, Software & Internet, Education
Experience Level
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