Helios Immersive

Business Development Lead at Orbital Computers

R&D and Product Development Social Media Marketing Negotiating Influencer Marketing deals and drafting agreements. Writing and Editing Technical Support Help Guide, Product Announcement Blog posts, and overseeing all content publishing activities. Applies industry knowledge to improve process efficiency, value of product and customer experience. Lead generation via market research, attending industry trade shows, web traffic analysis and social networking. Video production for marketing content Administers Zendesk help center and ticketing system for customer support requests. Inside and Outside Sales

Technology Consultant at The Briarwood Group

Advised entrepreneurs on technology needs, specializing in configuring desktop PC workstations and servers for scientific and creative workflows; understood business goals and recommended customized technology solutions; implemented strategies to optimize technology infrastructure, increasing efficiency and productivity; contributed to GTM strategies for PC hardware and software aspects of products or services.

Experimental Media Designer at Helios Immersive

Designs and produces music videos, cinematics, interactive content, and audio-reactive content using TouchDesigner, Premiere Pro, CapCut, and Unreal Engine; projection mapping and LED mapping; creation of original tools and workflows including real-time video-to-video AI transformations; workstation and media server configuration; DMX lighting programming; live event AV setup and operation; deployment and administration of video conferencing systems; creating and displaying animated visuals and video clips for electronic music events; brand development and strategic direction.

Support Technician at Puget Systems

Windows and Linux technical support; remote assistance; PC hardware troubleshooting; repair and on-site repair of desktops, laptops, rack-mounted servers and workstations; OS imaging via PXE Boot; stress testing and QA for repaired systems; root cause analysis; software troubleshooting (Adobe Suite, Unreal Engine, Cinema 4D, AutoCAD, Blender, etc.); RAM replacement; escalation point for enterprise IT teams; customer expectation management; PC benchmarking and stress testing; Mac-to-PC transition coaching; led projects with department leadership to develop KPIs and reports; wrote SOPs; experience with Zendesk and HubSpot; created online help guides and internal knowledge-base articles.

Assembly Technician at Puget Systems

Built three or more desktop PCs daily, assembled thousands of computers; identified hardware configuration issues and coordinated changes with sales; trained new PC manufacturing technicians; contributed to standardized wiring processes and a standardized quantity build workflow for large enterprise orders.