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I’m Asaph Vuyo Phiri, a results-driven marketing and customer service professional based in Bulawayo, with 4+ years of experience supporting international clients through phone and multi-channel contact center work. I handle inbound and outbound calls, resolve complaints and escalations, and focus on customer retention while keeping service quality high and KPIs on track. I also bring strong relationship marketing and digital skills from roles in loans, sales, and public relations, where I managed lead follow-ups, client inquiries, and online presence across platforms like WhatsApp Business and social media. I’m reliable in remote setups, communicate clearly in English, and I’m available for US-aligned hours to support teams with consistent, detail-focused service.…I’m Asaph Vuyo Phiri, a results-driven marketing and customer service professional based in Bulawayo, with 4+ years of experience supporting international clients through phone and multi-channel contact center work. I handle inbound and outbound calls, resolve complaints and escalations, and focus on customer retention while keeping service quality high and KPIs on track. I also bring strong relationship marketing and digital skills from roles in loans, sales, and public relations, where I managed lead follow-ups, client inquiries, and online presence across platforms like WhatsApp Business and social media. I’m reliable in remote setups, communicate clearly in English, and I’m available for US-aligned hours to support teams with consistent, detail-focused service.

Asaph Vuyo Phiri

Marketing Strategist, Content Strategist, Marketing Analyst, +3

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I’m Asaph Vuyo Phiri, a results-driven marketing and customer service professional based in Bulawayo, with 4+ years of experience supporting international clients through phone and multi-channel contact center work. I handle inbound and outbound calls, resolve complaints and escalations, and focus on customer retention while keeping service quality high and KPIs on track. I also bring strong relationship marketing and digital skills from roles in loans, sales, and public relations, where I managed lead follow-ups, client inquiries, and online presence across platforms like WhatsApp Business and social media. I’m reliable in remote setups, communicate clearly in English, and I’m available for US-aligned hours to support teams with consistent, detail-focused service.…I’m Asaph Vuyo Phiri, a results-driven marketing and customer service professional based in Bulawayo, with 4+ years of experience supporting international clients through phone and multi-channel contact center work. I handle inbound and outbound calls, resolve complaints and escalations, and focus on customer retention while keeping service quality high and KPIs on track. I also bring strong relationship marketing and digital skills from roles in loans, sales, and public relations, where I managed lead follow-ups, client inquiries, and online presence across platforms like WhatsApp Business and social media. I’m reliable in remote setups, communicate clearly in English, and I’m available for US-aligned hours to support teams with consistent, detail-focused service.

Available to hire

I’m Asaph Vuyo Phiri, a results-driven marketing and customer service professional based in Bulawayo, with 4+ years of experience supporting international clients through phone and multi-channel contact center work. I handle inbound and outbound calls, resolve complaints and escalations, and focus on customer retention while keeping service quality high and KPIs on track.

I also bring strong relationship marketing and digital skills from roles in loans, sales, and public relations, where I managed lead follow-ups, client inquiries, and online presence across platforms like WhatsApp Business and social media. I’m reliable in remote setups, communicate clearly in English, and I’m available for US-aligned hours to support teams with consistent, detail-focused service.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Direct Sales Agent at Zol

August 1, 2020 - July 31, 2021

Delivered direct sales and relationship marketing for internet services with an emphasis on customer retention. Managed inbound leads and customer feedback via phone support, email, and social media channels. Followed up on inquiries and supported clients through the sales journey while maintaining engagement and responsiveness across channels.

Public Relations Officer at Woza Tel

February 1, 2020 - July 31, 2020

Coordinated a virtual internship program and supported VoIP clients for international calling services. Executed public relations, advertising, and marketing initiatives across digital platforms. Handled client inquiries using call-switch systems, helping maintain cost-effective international connectivity while ensuring timely resolution and professional communication.

Clerk / Loans Officer / Field & Digital Marketing at Club Plus Microfinance

January 1, 2019 - December 31, 2022

Managed customer service and a complaints line for the contact center, contributing to a 49% increase in annual loan disbursement value. Achieved and sustained KPI targets for eight consecutive months, supporting total loan disbursements of $54,000 USD. Built high-value client relationships by engaging prospective target businesses and forming strategic alliances. Processed remittances through Access Forex, Hello Paisa, and Stewart Remit while maintaining accurate records and detailed case notes to support follow-ups and reporting.