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I am a Compliance and Operations specialist with a background in financial crime investigation and risk management. I excel at KYC/AML screenings, debt recovery, and data analysis. What sets me apart is my ability to combine regulatory expertise with technical troubleshooting to ensure business operations are secure, efficient, and fully compliant.…

Sandra Chihwalo

Content Creator, Content Designer, Content Producer, +2

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I am a Compliance and Operations specialist with a background in financial crime investigation and risk management. I excel at KYC/AML screenings, debt recovery, and data analysis. What sets me apart is my ability to combine regulatory expertise with technical troubleshooting to ensure business operations are secure, efficient, and fully compliant.…

Available to hire

I am a Compliance and Operations specialist with a background in financial crime investigation and risk management. I excel at KYC/AML screenings, debt recovery, and data analysis. What sets me apart is my ability to combine regulatory expertise with technical troubleshooting to ensure business operations are secure, efficient, and fully compliant.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Polish

Fluent

English

Fluent

Work Experience

Customer Support Specialist (KYC/AML Focus) at GetYourGuide

December 1, 2023 - October 1, 2025

Front-line customer support with a focus on fraud prevention, KYC/AML procedures, identity verification, onboarding, data integrity, and customer success. Retrieved and verified customer identities, assisted with AML processes, educated customers about compliance procedures, and supported onboarding.

Client Support Specialist at China Dasheng Bank

July 1, 2022 - July 1, 2023

Primary point of contact for client queries via phone, chat, and email. Assisted with platform navigation, account setup, and onboarding. Collaborated with technical, product, and compliance teams to resolve issues. Used CRM/ticketing systems (Salesforce, Zendesk, HubSpot) to record and manage cases; documented issues and escalations.

Technical Support Specialist at Dacom Enterprises

February 1, 2022 - June 1, 2022

Troubleshooted hardware/software, network connectivity, VPN, Office 365, and Active Directory. Managed configuration tasks, remote desktop issues, account resets, and access requests. Worked with ticketing systems to log and resolve incidents; supported onboarding of IT users.

Junior Customer Success / Customer Support Associate at Nature 360

May 1, 2021 - November 1, 2021

Onboarded new customers, answered product questions, and guided users through key features. Documented customer pain points and collaborated with product teams to drive improvements. Provided proactive support and maintained customer relationships.