Phoebe Owen

Responded to emails for event inquiries for the Norwich Cathedral location; arranged room bookings with catering and staff; organized food ordering, invoicing, and running events; managed a small shifting team (6-10 staff) with training; crisis management to maintain delivery standards; organized dietary options and food displays; planned weddings, baptisms, funerals, wine tastings and business events; collaborated with clients and Norwich Cathedral to ensure guest safety and efficiency; communicated with clients via email and phone and directed inquiries to appropriate departments.

Served customers in a high-footfall location with long queues; handled till duties, barista drinks, table clearing, restocking fridges, and paperwork; directed a team of 6-10 staff to ensure quick and quality service.

Communicated with a UK based company to provide quick style frames for two animated projects; conducted swift iterations and feedback; animation frames created using Adobe After Effects and Photoshop.