Ian Richards

Providing independent content strategy consulting for organizations in regulated industries, focusing on content systems, AI workflow integration, and content governance for digital products. Co-authored the SignalScale framework for AI content readiness and advised on governance for AI-generated content across enterprise contexts.

Led UX content strategy for personalized healthcare and financial experiences at scale, embedding legal, compliance, and accessibility review into core workflows. Integrated AI writing tools (Writer, GPT) into content production, established review standards, and implemented human-in-the-loop QA to maintain accuracy and compliance across regulated healthcare content serving 60M+ members. Collaborated with data science on model outputs and prompts to ensure AI-generated content aligned with user intent and brand standards. Designed AI-assisted content flows and built an internal AI readiness framework that became foundational for enterprise governance.

Designed mobile-first learning experiences for global leadership development programs, translating academic research into high-retention microlearning. Improved learner engagement by 25% through behavioral design and iterative user testing. Built modular content systems adaptable across mobile, web, and onboarding platforms to increase scalability and reduce production time.