Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy. I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.…Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy. I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.

Sarah Sofea Mohd Safiee

Writer, Content Creator, Content Designer, +2





Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy. I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.…Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy. I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.

Available to hire

Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy.

I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.

Skills

Copywriting

Presentation Design

Experience Level

Copywriting

Intermediate

Presentation Design

Intermediate

Work Experience

Customer Service Executive – KYC (Binance) at Ubase Asia SDN. BHD.

October 1, 2025 - Present

Assisted customers with account verification and KYC inquiries, ensuring smooth, timely resolution; reviewed and validated customer identity documents in line with KYC/AML compliance standards; resolved verification issues by clearly communicating requirements and guiding users through next steps; maintained high customer satisfaction while meeting accuracy and turnaround time targets; collaborated with compliance and internal teams to handle escalations and complex cases.

Customer Service Executive – Dispute at Scicom MSC Berhad

July 1, 2022 - June 30, 2023

Responded promptly to customer inquiries; handled complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution; maintained a positive attitude and calmly responded to customers’ complaints; managed a defined number of cases per day.

Trainee Counsellor (Internship) at Counselling Centre, Sultan Idris Education University

March 1, 2022 - May 31, 2022

Provided individual or group counselling sessions, built a relationship of trust and respect with clients; listened to clients’ concerns, empathised with them, and helped them see things more clearly or in a different way; adapted communication style to suit a wide range of people; provided support to various programs organized by the Counselling Centre.

Courier (Part Time) at Shopee Express, Slim River Hub

May 1, 2021 - February 28, 2022

Loaded, transported, and delivering items to clients in a safe, timely manner; reviewing orders before and after delivery to ensure that orders are complete, the charges (COD) are correct, and the customer is satisfied; providing excellent customer service, answering questions, and handling complaints from clients; adhering to assigned routes and following time schedules.

Administrative Assistant (Internship) at Millionmakers Network Sdn. Bhd.

May 1, 2016 - July 31, 2016

Carrying out clerical duties such as answering phone calls, responding to emails, and attending walk-in clients; Submit timely reports and prepare presentations or proposals as assigned; Coordinating and managing appointments, meetings, and the conference room schedule; Follow up with clients regarding subscriptions and annual fee for classes and guidance.