Sarah Sofea Mohd Safiee
Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via…
About
Hello, I’m Sarah Sofea Mohd Safiee, a counselling graduate from the University of Malaya with hands-on experience in customer service at Shopee Malaysia and a recent role supporting KYC/AML processes at Binance via Ubase Asia. I excel at clear communication, active listening, and conflict resolution, and I’m driven to help people by delivering empathetic, efficient service while maintaining high standards of accuracy.
I’m excited to apply my counselling training and service mindset in a role that values meaningful interactions, collaboration, and problem-solving, while continuing to grow in areas like content creation, training, and user-focused communication.
- 3 years' experience
- Joined April 2026
Skills· 2
Industry experience
- Education
- Professional Services
- Software & Internet
- Retail
- Other
Work experience· 5 roles
Assisted customers with account verification and KYC inquiries, ensuring smooth, timely resolution; reviewed and validated customer identity documents in line with KYC/AML compliance standards; resolved verification issues by clearly communicating requirements and guiding users through next steps; maintained high customer satisfaction while meeting accuracy and turnaround time targets; collaborated with compliance and internal teams to handle escalations and complex cases.
Responded promptly to customer inquiries; handled complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution; maintained a positive attitude and calmly responded to customers’ complaints; managed a defined number of cases per day.
Provided individual or group counselling sessions, built a relationship of trust and respect with clients; listened to clients’ concerns, empathised with them, and helped them see things more clearly or in a different way; adapted communication style to suit a wide range of people; provided support to various programs organized by the Counselling Centre.
Education
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