Available to hire
I am a seasoned user experience designer with over 20 years of hands-on experience in online and mobile app product design and development. From startups to national corporations, I’ve helped projects deliver a seamless digital experience.
I enjoy challenging digital projects and thrive in teams where I can contribute to analysis, strategy and implementation, shaping the user experience. I am comfortable across desktop and mobile contexts, and I excel at integrating business requirements, information architecture, interaction and visual design, prototyping and usability testing to deliver quality outcomes. In 2024 I gained baseline security clearance with the federal government to broaden the range of organisations I can support.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Work Experience
Senior User Experience Designer at Clearwater (A division of Melbourne Water)
March 1, 2025 - December 31, 2025Solely responsible for all visual and UX design for the re-platform of the Clearwater website. Focused on streamlined information architecture and content design, a new brand and design system, and a rebuild of the website on a new platform. Conducted analysis of the existing site, created personas and user flows, produced full wireframes for validation of IA, content and new functionality, and delivered hi-resolution, development-ready UI screens and design system assets.
Senior User Experience Designer at Royal Automobile Club of Victoria (RACV)
March 1, 2024 - February 28, 2025Uplift of the Travel & Experience and Club sections, including updated IA and content design, new design system, and technology platform enablement. Worked with a newly completed design system to update layout and content areas, delivering UX recommendations based on research findings.
Senior User Experience Designer at Department of Agriculture, Fisheries and Forestry
February 1, 2022 - March 31, 2024Led the conversion of the exporter application process from manual/paper to a web-based digital experience. Delivered UX deliverables (user journeys, wireframes, prototypes) for testing and validation, andUI designs aligned with the organization’s design system. Expanded to streamline and build an integrated digital workflow, automating repetitive tasks and delivering time and cost savings for internal and external stakeholders.
Lead User Experience Designer at Victorian Civil and Administrative Tribunal
April 1, 2021 - February 28, 2022Developed an extensive design system and online style guide, creating a library of patterns to accommodate forms and interface elements across diverse use cases. Uplifted legacy forms onto a single platform and created wireframes and clickable mockups to speed up rollout and provide reference for development.
User Experience Designer at National Australia Bank
October 1, 2020 - March 31, 2021Led and contributed to the uplift of Travel & Experience and other sections, aligning with a new design system and improved IA. Worked within a UX team to deliver consistent experiences across digital channels.
User Experience Designer at National Disability Insurance Agency
February 1, 2020 - October 31, 2020Managed stakeholder UX requirements across multiple projects, defined problems and solutions from a user perspective, collaborated with Business Analysts and Developers, and delivered UX interaction design and wireframes. Re-platforming core systems to Salesforce, including Participant records, Case Management, and a Developer Portal for API access.
Senior User Experience Designer at Telstra
August 1, 2018 - February 29, 2020Overseeing UX for the Sales Order Capture process for SME and Corporate sales, mapping journeys to reduce the time to final order. Led the TES A project (Telstra Essential Sales Assistant) and contributed to the wider CloudSense Configure Price Quote initiative to improve internal UX.
Senior User Experience Designer at Origin Energy
April 1, 2018 - August 31, 2018Contributed UX design across projects, delivering user-centric digital experiences and design system alignment.
Senior User Experience Consultant at Service Victoria - Department of Premier and Cabinet
October 1, 2017 - March 31, 2018Led UX design efforts, focusing on service design and government-facing digital services.
Senior User Experience Consultant at ANZ
January 1, 2016 - October 31, 2017Led UX design work on major banking initiatives, including open platform concepts and real-time payment flows. Delivered a large volume of screens (approximately 700 hi-fidelity UI screens across desktop and mobile) in a highly agile environment.
Senior User Experience Consultant at Intelematics
May 1, 2015 - January 31, 2016Led UX design across multiple initiatives and contributed to product discovery and development.
User Experience Consultant at Seek
February 1, 2015 - April 30, 2015Delivered UX design and interaction design improvements for Seek’s digital products.
Senior User Experience Consultant at Australia Post
November 1, 2014 - February 28, 2015Led UX design and research across multiple product lines, contributing to service design and digital transformation.
Senior User Experience Consultant at Google
June 1, 2014 - October 31, 2014Engaged in a design sprint and UX design efforts focused on rapid prototyping, interaction design, and usability testing.
Lead User Experience Designer at MYOB Technology Pty Ltd
February 1, 2014 - June 30, 2014Led UX design efforts for MYOB, including competitive analysis, information architecture, and online strategy.
User Experience Designer at City of Melbourne
June 1, 2013 - January 31, 2014Delivered UX design and information architecture for city services and digital initiatives.
User Experience Designer at ANZ Bank
May 1, 2013 - June 30, 2013Contributed to UX design efforts for banking products and digital services.
Lead User Experience Designer at National Australia Bank
January 1, 2012 - April 30, 2013Led UX design efforts for NAB projects, driving information architecture and interaction design.
Lead User Experience Designer at Transport Accident Commission
January 1, 2010 - December 31, 2011Directed UX design and information architecture for ACC's digital initiatives.
User Experience Designer at National Disability Insurance Agency (NDIA)
February 1, 2020 - October 1, 2020Worked across three states; defined user problems, delivered UX interaction design and wireframes; supported migration from SAP to Salesforce stack; developed a Developer Portal for API access.
Senior User Experience Consultant at ANZ Bank
January 1, 2016 - October 1, 2017Led UX design team for New Payments Platform; delivered ~700 hi-fidelity UI screens (desktop/mobile) in a five-month window; conducted research and validation.
Lead User Experience Designer at City of Melbourne
June 1, 2013 - January 1, 2014Led UX design, competitive analysis, information architecture and online strategy initiatives.
User Experience Designer at National Australia Bank
May 1, 2013 - June 1, 2013User experience design and interaction design contributions.
User Experience Designer at Transport Accident Commission
January 1, 2010 - January 1, 2011UX design for insurance processes; information architecture; forms and workflows.
Education
Diploma of Arts Graphic Design at Swinburne University of Technology
January 11, 2030 - April 29, 2026Diploma of Arts Graphic Design at Swinburne University of Technology
January 11, 2030 - April 29, 2026Qualifications
Diploma of Arts Graphic Design
January 11, 2030 - April 29, 2026Interpersonal Skills for Leaders
January 11, 2030 - April 29, 2026Diploma of Arts Graphic Design
January 11, 2030 - April 29, 2026Interpersonal Skills for Leaders
January 11, 2030 - April 29, 2026Industry Experience
Software & Internet, Government, Financial Services, Professional Services, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
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