Juliana Galvão
I'm a content strategist with a track record translating complex technical topics into clear, business-oriented narratives.
About
I’m a content strategist with a track record translating complex technical topics into clear, business-oriented narratives. I thrive on turning dense cybersecurity and SaaS concepts into compelling messaging that guides decisions and drives engagement.
With a background in cybersecurity, SaaS, and customer experience, I create editorial content, educational materials, and thought leadership aligned with product positioning and market strategy. I love collaborating with technical teams to extract insights, shape strategic storytelling, and deliver content that boosts onboarding, adoption, and customer satisfaction.
- 8 years' experience
- Joined April 2026
Skills· 2
Languages
- PortugueseFluent
- EnglishAdvanced
- Spanish; CastilianIntermediate
Industry experience
- Software & Internet
- Professional Services
Work experience
Led content strategy and increased LinkedIn impressions by over 25,000 organically through consistent, high-quality content. Repositioned brand communication across website and digital channels to improve clarity, positioning and SEO. Created and managed a customer satisfaction (NPS) framework, maintaining a score above 90. Developed editorial content translating complex cybersecurity topics into business-relevant narratives for decision-makers. Collaborated with technical teams to extract insights and produce thought leadership content.
Managed corporate client relationships, ensuring alignment between customer needs and internal teams. Supported onboarding and training initiatives and developed operational reports and communication materials. Organized workflows and contributed to process optimization and service efficiency.
Education
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