Available to hire
I’m a customer support specialist with 3+ years of experience in fintech and SaaS. I help customers resolve billing disputes, prevent fraud, and navigate complex ticketing using Zendesk and Intercom.
I communicate clearly, stay calm under pressure, and am available nights and weekends (GMT). I aim to maintain high customer satisfaction and ensure smooth payment flows for SaaS platforms.
Work Experience
Customer Support Associate
January 1, 2022 - August 31, 2024Resolved 40+ customer tickets daily via email and live chat. Handled payment failures, refunds, subscription issues, and account verification. Maintained 95%+ customer satisfaction score. Tools used: Zendesk, Intercom, Stripe, PayPal.
Customer Service Rep
January 1, 2020 - December 31, 2021First response to customer inquiries within 1 hour. Escalated complex technical issues to engineering team.
Education
Qualifications
High School
January 11, 2030 - April 29, 2026Industry Experience
Software & Internet, Financial Services
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