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Hi, I’m Brooke Smith—a creative and communication-focused professional with experience across customer support, coordination, and media environments. I enjoy turning complex ideas into clear, engaging content and solving problems with creative, practical solutions. My background blends content production, stakeholder engagement, and coaching, enabling me to build strong rapport, adapt to remote and fast-paced settings, and work independently within distributed teams.…Hi, I’m Brooke Smith—a creative and communication-focused professional with experience across customer support, coordination, and media environments. I enjoy turning complex ideas into clear, engaging content and solving problems with creative, practical solutions. My background blends content production, stakeholder engagement, and coaching, enabling me to build strong rapport, adapt to remote and fast-paced settings, and work independently within distributed teams.

Brooke Smith

Content Producer, Executive Producer, Podcast Producer, +2

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Hi, I’m Brooke Smith—a creative and communication-focused professional with experience across customer support, coordination, and media environments. I enjoy turning complex ideas into clear, engaging content and solving problems with creative, practical solutions. My background blends content production, stakeholder engagement, and coaching, enabling me to build strong rapport, adapt to remote and fast-paced settings, and work independently within distributed teams.…Hi, I’m Brooke Smith—a creative and communication-focused professional with experience across customer support, coordination, and media environments. I enjoy turning complex ideas into clear, engaging content and solving problems with creative, practical solutions. My background blends content production, stakeholder engagement, and coaching, enabling me to build strong rapport, adapt to remote and fast-paced settings, and work independently within distributed teams.

Available to hire

Hi, I’m Brooke Smith—a creative and communication-focused professional with experience across customer support, coordination, and media environments. I enjoy turning complex ideas into clear, engaging content and solving problems with creative, practical solutions.

My background blends content production, stakeholder engagement, and coaching, enabling me to build strong rapport, adapt to remote and fast-paced settings, and work independently within distributed teams.

Skills

Copywriting

Experience Level

Copywriting

Intermediate

Language

French

Intermediate

Work Experience

Assistant Field Team Supervisor at Department of Primary Industries

March 1, 2025 - March 1, 2026

Managed 8–12 field staff delivering treatment and surveillance activities in line with Biosecurity Act 2014; coordinated daily operations, provided on-site leadership and WHS oversight, and maintained team productivity and morale. Managed data and resource tracking using digital tools, ensuring accuracy and timely reporting. Communicated with stakeholders and the public to coordinate property access and resolve concerns, representing the program professionally.

Education Officer & Journalist at 2WEB & The Western Herald

September 1, 2023 - May 1, 2024

Delivered media training and workshops, increasing student participation through program coordination. Produced, presented, and edited live and pre-recorded radio content; developed and coordinated community programs, including multi-partner school holiday initiatives. Wrote and published articles to deadline, maintaining editorial standards and audience relevance.

Receptionist & Accounts Payable Officer at Brickworks Building Products

November 1, 2021 - November 1, 2023

Coordinated front-of-house operations and accounts payable in a high-volume head office. Managed 30+ calls and 40+ emails daily, maintained cross-team communication and scheduling. Processed 100+ invoices daily and reconciled 250+ supplier statements monthly; developed process documentation and supported cross-team coordination.

Singing Teacher at Shine Music School

October 1, 2021 - February 1, 2023

Delivered tailored one-on-one vocal coaching to ~12 ongoing students; designed individualized lesson programs aligned to goals, including exam prep and performance development. Translated complex vocal techniques into clear, actionable instruction and provided real-time diagnostic feedback to build confidence.

Property Management Helpdesk Agent at EGroup Protective Service

December 1, 2018 - March 1, 2023

Managed 100+ daily calls supporting commercial property portfolios across Australia & New Zealand in a distributed team environment. Coordinated maintenance requests between tenants, contractors, and managers; delivered training and onboarding across multiple systems to support consistency in communication and service delivery.

Executive Producer at 2SER – YOURS, MINE & FEMME!

July 1, 2022 - December 1, 2022

Collaborated with show creators on an extended internship; produced and edited 4 podcast/radio episodes and supported content delivery across digital platforms. Developed original written social media content for Twitter and Instagram and Canva-created images.

Social Volunteer (French Speaking) at Hammond Care

March 1, 2022 - August 1, 2022

Engaged with French-speaking residents and performed collaborative music visits as a social volunteer for Dementia Cottages and Residential Care Homes.

Student Exchange Participant at World Exchange Program (Dax, France)

January 1, 2015 - November 1, 2015

Completed an 11-month student exchange program, fully immersing in high school classes, host family activities, and independently traveling to gain cultural and practical knowledge.