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Hi, I'm Carol Mackay, ISTQB qualified Test Lead with over 20 years' experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals. I'm self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I'm comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.…Hi, I'm Carol Mackay, ISTQB qualified Test Lead with over 20 years' experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals. I'm self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I'm comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.

Carol Mackay

QA Engineer, Project Manager, Developer, +2

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Hi, I'm Carol Mackay, ISTQB qualified Test Lead with over 20 years' experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals. I'm self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I'm comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.…Hi, I'm Carol Mackay, ISTQB qualified Test Lead with over 20 years' experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals. I'm self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I'm comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.

Available to hire

Hi, I’m Carol Mackay, ISTQB qualified Test Lead with over 20 years’ experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals.

I’m self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I’m comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Test Lead – HR Transformation: Oracle Fusion (HCM) at Standard Life Plc ( Phoenix Group )

March 1, 2025 - Present

Defining approach and scope on Oracle Fusion Cloud-Based Applications (HCM). Coordinating and managing several projects simultaneously with the same business users and SMEs. Managing moving timelines and changes in scope/requirements. Defect management and progress reporting. Working closely with 3rd parties as well as on/offshore colleagues. Documentation production through to sign off adhering to governance. Oracle Fusion Applications tested include Live Chat, Learning, Strategic Workforce Planning, Performance, Compensation, Benefits, Content. One of the first Oracle customers to implement Live Chat within HR.

Test Manager – RBSI Europa Migration & Data Centre Migration Projects at RBSI (NatWest Group)

May 1, 2023 - December 1, 2024

Managing business testing of domain migration. Running tests to ensure smooth migration of Data Centre from Edinburgh to Jersey. Covering applications including ePay & EQ (Payments), Lynx (Mortgages) and IBBA (International Payments).

Test Manager - NatWest Group Ulster Withdrawal Programme at Agenor Technology

May 1, 2022 - April 1, 2023

Coordinating and managing UAT by business users on Microsoft Dynamics 365.

UAT Test Manager – Remote Contact Transformation Programme at NatWest Group

January 1, 2018 - December 31, 2022

Managing UAT across projects including test approach definition, planning, risk/issue management, execution and governance. Managing and flexing test resources across projects, leading multiple business testers as well as coaching and developing their skills. Oversight of Statement of Work to ensure financials in line with agreed business case. Managing and influencing stakeholders at all levels across the programme, collaborating with 3rd parties both on and off - shore. Working across 2 time zones, 3 test environments, 4 customer brands, 4 technology platforms and multiple user stories.

Mobile App Pilot and Digital Mandates at NatWest Group

January 1, 2018 - December 31, 2018

Mobile App Pilot rolling out receipt management within the app. Digital mandates for business customers allowing digital signatures to be accepted using Adobe Sign. Ran mobile app pilot coordinating a team of testers across multiple sites. Single-handedly managed testing in an Agile manner for digital mandates, ensuring execution progressed, defects managed through to resolution allowing the system to be rolled out to business customers. Digital signature technology delivered to multiple customers allowing turnaround time to reduce from up to 21 days to around 7 days.

UAT Test Manager – Windows 10 Upgrade Project at NatWest Group

January 1, 2017 - March 1, 2018

One of the largest changes to branch infrastructure in several years replacing all Windows infrastructure in all RBS, NatWest and Ulster Branches across the UK and Republic of Ireland. Took over from the existing Test Manager; proactively managed stakeholders to gain sign-off and provide business resource. Governance followed to ensure targets were met for next stage and sign-off. Managed team of testers; testing delivered to high quality and on time with complete defect management and traceability. Managed plan to ensure awareness of dates and changes; managed risks and issues with mitigating actions.

Senior Test Analyst – Dual Brand Branch Access (DBBA) Project at NatWest Group

January 1, 2014 - December 31, 2016

Allowing customers to be served in both RBS and NatWest branches regardless of account brand. Created complex schedule to ensure test completion within timescales. Managed test progress and reporting. Ensured complete traceability with no gaps. Built relationships across boundaries and collaborated with Technology.

Senior Test Analyst – Various Projects at NatWest Group

January 1, 2004 - December 31, 2013

Involved in Consumer Credit Act Loans, Advice Transformation Programme, Membership Benefit Website Redesign, Personal Annual Statements, AML, and Mortgage Calculators. Estimated, planned, scripting, executing and managing the test process for various projects. Managed small teams of testers/business users and coordinated testing. Developed new test document templates as part of quality initiative to improve testing processes. Ensured governance and traceability; facilitated sign-off. Worked with Technology and third parties.