Carol Mackay
Hi, I'm Carol Mackay, ISTQB qualified Test Lead with over 20 years' experience in Financial Services.
About
Hi, I’m Carol Mackay, ISTQB qualified Test Lead with over 20 years’ experience in Financial Services. I thrive in demanding, fast-paced environments, leading and delivering testing on complex projects and coordinating UAT with business users and SMEs. I build strong relationships across all levels and enjoy driving testing strategy that aligns with business goals.
I’m self-motivated and calm under pressure, consistently meeting tight deadlines and resolving issues. I’m comfortable working with onshore and offshore teams, coaching staff, and influencing stakeholders to buy into testing approaches. I also have extensive experience coordinating multi-project testing and sign-off under strict governance.
- 22 years' experience
- Joined May 2026
Industry experience
- Financial Services
- Professional Services
Work experience· 8 roles
Defining approach and scope on Oracle Fusion Cloud-Based Applications (HCM). Coordinating and managing several projects simultaneously with the same business users and SMEs. Managing moving timelines and changes in scope/requirements. Defect management and progress reporting. Working closely with 3rd parties as well as on/offshore colleagues. Documentation production through to sign off adhering to governance. Oracle Fusion Applications tested include Live Chat, Learning, Strategic Workforce Planning, Performance, Compensation, Benefits, Content. One of the first Oracle customers to implement Live Chat within HR.
Managing business testing of domain migration. Running tests to ensure smooth migration of Data Centre from Edinburgh to Jersey. Covering applications including ePay & EQ (Payments), Lynx (Mortgages) and IBBA (International Payments).
Coordinating and managing UAT by business users on Microsoft Dynamics 365.
Education
Certifications and awards· 10
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