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I am a motivated, adaptable computing specialist seeking an IT position that will utilise the professional and technical skills I've developed through my education and work experiences in this field. I bring a methodical, customer-focused approach to work and a strong drive to see things through to completion. I thrive on solving problems, collaborating with teams, and delivering reliable ICT services. I value continuous learning and professional growth, and I am committed to delivering high-quality results while supporting colleagues and stakeholders to achieve shared goals.…I am a motivated, adaptable computing specialist seeking an IT position that will utilise the professional and technical skills I've developed through my education and work experiences in this field. I bring a methodical, customer-focused approach to work and a strong drive to see things through to completion. I thrive on solving problems, collaborating with teams, and delivering reliable ICT services. I value continuous learning and professional growth, and I am committed to delivering high-quality results while supporting colleagues and stakeholders to achieve shared goals.

Shem Ongudi Agola

Web Developer, Programmer, App Developer, +2

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I am a motivated, adaptable computing specialist seeking an IT position that will utilise the professional and technical skills I've developed through my education and work experiences in this field. I bring a methodical, customer-focused approach to work and a strong drive to see things through to completion. I thrive on solving problems, collaborating with teams, and delivering reliable ICT services. I value continuous learning and professional growth, and I am committed to delivering high-quality results while supporting colleagues and stakeholders to achieve shared goals.…I am a motivated, adaptable computing specialist seeking an IT position that will utilise the professional and technical skills I've developed through my education and work experiences in this field. I bring a methodical, customer-focused approach to work and a strong drive to see things through to completion. I thrive on solving problems, collaborating with teams, and delivering reliable ICT services. I value continuous learning and professional growth, and I am committed to delivering high-quality results while supporting colleagues and stakeholders to achieve shared goals.

Available to hire

I am a motivated, adaptable computing specialist seeking an IT position that will utilise the professional and technical skills I’ve developed through my education and work experiences in this field. I bring a methodical, customer-focused approach to work and a strong drive to see things through to completion. I thrive on solving problems, collaborating with teams, and delivering reliable ICT services.

I value continuous learning and professional growth, and I am committed to delivering high-quality results while supporting colleagues and stakeholders to achieve shared goals.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Swahili

Advanced

German

Intermediate

Work Experience

ICT Assistant at State Department of ICT And Digital Economy

January 1, 2025 - Present

Coordinating the installation and maintenance of ICT hardware and software according to AFRO ICT standards; Ensuring uninterrupted and effective ICT services to the office; Installation and supporting LAN/WAN and data communications systems per AFRO ICT Standards (Windows 10, Windows Server 2008/2012, TCP/IP, Ethernet, VPN, PIX, Firewall, Proxy server, Microsoft Exchange Server 2010, VSAT, VoIP, SNMP, DNS, and DHCP); Maintaining, troubleshooting and repairing ICT equipment; Performing daily server backups; Setting and maintaining disaster recovery procedures.

Network Technician at Skyfiber Company

January 1, 2024 - Present

Conducted electrical safety checks on networking equipment; Offered support for clients with connection issues; Maintenance and replacement of networking devices; Followed up with clients to ensure technical issues are solved; Tested and evaluated new technologies; Implemented network security policies; Kept up-to-date with emerging network technologies; Updated network software and firmware to the latest versions; Created and managed user accounts and permissions on the network.

ICT Attachment at Kenya School of Government (Mombasa Campus)

January 1, 2022 - January 1, 2022

Acted as contact support for users; Troubleshooting computers; Installed Wi-Fi in offices; Offered desktop support; Created and updated technical documentation related to IT systems and procedures.