MI

Mardalena Ismaili

Available to hire

Hi, I’m Mardalena Ismaili.

About

Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings.
I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.

  • 5 years' experience
  • Joined May 2026

Skills· 1

Languages

  • AlbanianFluent
  • ItalianFluent
  • EnglishFluent
  • Spanish; CastilianAdvanced
  • TurkishBeginner

Industry experience

  • Travel & Hospitality
  • Retail
  • Professional Services
  • Media & Entertainment
  • Education
  • Software & Internet
  • Consumer Goods

Work experience· 5 roles

Waitress · Ristorante a Riva Bianca, LiernaFeb 2022 – Aug 2024 · 2 yrs 7 mos

Delivered efficient service in a fast-paced dining environment; Coordinated with kitchen staff and managed orders to ensure timely delivery and customer satisfaction.

Waitress · Ristorante a Riva BiancaFeb 2022 – Aug 2024 · 2 yrs 7 mos

Delivered efficient service in a fast-paced environment. Coordinated with kitchen staff and managed orders.

Ice Cream Shop Assistant · Gelateria Riva, VarennaSep 2021 – Apr 2025 · 3 yrs 8 mos

Provided multilingual customer service in a high-volume tourist environment; Managed daily shop operations and cash transactions; Assisted international clients ensuring a positive customer experience.

Ice Cream Shop Assistant · Gelateria RivaSep 2021 – Apr 2025 · 3 yrs 8 mos
Waitress · Various Restaurants, ItalyJan 2020 – Dec 2021 · 2 yrs

Education

Bachelor’s Degree – Linguistic and Cultural Mediation · University of Milan2030 – 2026
Bachelor’s Degree – Linguistic and Cultural Mediation · University of Milan2030 – 2026
Bachelor’s Degree – Linguistic and Cultural Mediation · University of Milan2030 – 2026

Certifications and awards

Master’s Degree – Digital Communication and Marketing2030 – 2026
Master’s Degree – Digital Communication and Marketing (In progress)2030 – 2026
Master’s Degree – Digital Communication and Marketing2030 – 2026

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