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Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings. I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.…Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings. I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.

Mardalena Ismaili

Copywriter, Designer, Brand Designer, +2

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Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings. I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.…Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings. I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.

Available to hire

Hi, I’m Mardalena Ismaili. I’m currently pursuing a Master’s in Digital Communication and Marketing, bringing a strong background in customer service, multilingual communication, and a passion for creating engaging content in international settings.
I’m seeking opportunities in communication, marketing, or customer-focused roles where creativity and collaboration can drive business results. I thrive in fast-paced environments, love working with diverse teams, and am eager to apply my international experience to help brands connect with audiences.

Skills

Copywriting

Experience Level

Copywriting

Expert

Language

Albanian

Fluent

Italian

Fluent

English

Fluent

Spanish; Castilian

Advanced

Turkish

Beginner

Work Experience

Ice Cream Shop Assistant at Gelateria Riva

September 1, 2021 - April 1, 2025

Provided multilingual customer service in a high-volume tourist environment. Managed daily operations and handled cash transactions. Assisted international clients ensuring positive customer experience.

Waitress at Ristorante a Riva Bianca

February 1, 2022 - August 1, 2024

Delivered efficient service in a fast-paced environment. Coordinated with kitchen staff and managed orders.

Waitress at Various Restaurants, Italy

January 1, 2020 - December 31, 2021

Customer service, order taking, and team collaboration.

Ice Cream Shop Assistant at Gelateria Riva, Varenna

September 1, 2021 - April 1, 2025

Provided multilingual customer service in a high-volume tourist environment; Managed daily shop operations and cash transactions; Assisted international clients ensuring a positive customer experience.

Waitress at Ristorante a Riva Bianca, Lierna

February 1, 2022 - August 1, 2024

Delivered efficient service in a fast-paced dining environment; Coordinated with kitchen staff and managed orders to ensure timely delivery and customer satisfaction.