Renata Delgado Zavala

Available to hire

Language

English
Fluent
Spanish; Castilian
Fluent
French
Beginner

Work Experience

Social Media Marketing Intern at City of Windsor
February 1, 2022 - July 1, 2022
Developed branded social media content to support promotional campaigns for the Police-Fire Games. Created engaging content to raise awareness, participation, and community engagement. Contributed to content scheduling and coordinated messaging to align with campaign milestones. Supported post-event digital storytelling to extend the promotional lifecycle. Created short-form social media content using Canva and Adobe tools.
Case Coordinator / Active Care Management at Active Care Management
January 1, 2023 - December 31, 2023
Communicated complex policy information to international clients using clear, empathetic messaging. Coordinated logistics between health care providers, internal teams, and external partners. Supported crisis-related communications requiring diplomacy, adaptability, and discretion. Maintained accurate documentation and contributed to administrative reporting processes.
Active Care Manager at Active Care Management
August 1, 2024 - Present
Analyze complex medical data and documentation to make informed decisions on claim eligibility. Collaborate cross-functionally with health care providers, legal teams, and internal departments to resolve claims and disputes. Demonstrate sensitivity, discretion, and professionalism when communicating with individuals in vulnerable situations. Process medical insurance claims accurately and efficiently, ensuring alignment with policy guidelines and regulatory standards.

Education

BA Honours in International Relations with Minor in Business Administration at University of Windsor
January 11, 2030 - May 5, 2026
Digital Marketing Boot Camp at University of Toronto, School of Continuing Studies
November 1, 2023 - March 1, 2024
Social Media Marketing Internship at St. Clair College
November 1, 2025 - May 5, 2026

Qualifications

Basics of Social Media Marketing
July 1, 2023 - May 5, 2026
Digital Marketing to Convert Customers
July 1, 2023 - May 5, 2026
Digital Advertising and Marketing 101
July 1, 2023 - May 5, 2026
VIP - Community Service Learning
April 1, 2022 - May 5, 2026
Education First French Immersion
July 1, 2019 - May 5, 2026
Ottawa International Relations Program Certification
December 1, 2017 - May 5, 2026

Industry Experience

Media & Entertainment, Professional Services, Education, Software & Internet, Healthcare