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Hi there! I’m Chukwu Paul Okere, a results-driven remote customer service professional with proven experience managing high-volume client communications for UK businesses. I excel at turning inquiries into positive outcomes and building lasting client relationships. I specialize in Instagram DM management, lead qualification, and appointment setting during UK business hours. I consistently maintain under 5-minute response times and convert social inquiries into booked sales calls. I’m seeking a full-time remote role with a competitive salary. I have a reliable fiber internet connection, a quiet home office, and fluent professional English.…Hi there! I’m Chukwu Paul Okere, a results-driven remote customer service professional with proven experience managing high-volume client communications for UK businesses. I excel at turning inquiries into positive outcomes and building lasting client relationships. I specialize in Instagram DM management, lead qualification, and appointment setting during UK business hours. I consistently maintain under 5-minute response times and convert social inquiries into booked sales calls. I’m seeking a full-time remote role with a competitive salary. I have a reliable fiber internet connection, a quiet home office, and fluent professional English.

Chukwu Paul Okere

Content Creator, Digital Marketer, Social Media Manager, +3

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Hi there! I’m Chukwu Paul Okere, a results-driven remote customer service professional with proven experience managing high-volume client communications for UK businesses. I excel at turning inquiries into positive outcomes and building lasting client relationships. I specialize in Instagram DM management, lead qualification, and appointment setting during UK business hours. I consistently maintain under 5-minute response times and convert social inquiries into booked sales calls. I’m seeking a full-time remote role with a competitive salary. I have a reliable fiber internet connection, a quiet home office, and fluent professional English.…Hi there! I’m Chukwu Paul Okere, a results-driven remote customer service professional with proven experience managing high-volume client communications for UK businesses. I excel at turning inquiries into positive outcomes and building lasting client relationships. I specialize in Instagram DM management, lead qualification, and appointment setting during UK business hours. I consistently maintain under 5-minute response times and convert social inquiries into booked sales calls. I’m seeking a full-time remote role with a competitive salary. I have a reliable fiber internet connection, a quiet home office, and fluent professional English.

Available to hire

Hi there! I’m Chukwu Paul Okere, a results-driven remote customer service professional with proven experience managing high-volume client communications for UK businesses. I excel at turning inquiries into positive outcomes and building lasting client relationships.

I specialize in Instagram DM management, lead qualification, and appointment setting during UK business hours. I consistently maintain under 5-minute response times and convert social inquiries into booked sales calls. I’m seeking a full-time remote role with a competitive salary. I have a reliable fiber internet connection, a quiet home office, and fluent professional English.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Social Media DM Manager & Founder at TM Social Management

April 1, 2026 - Present

Manage Instagram DMs for UK fitness and weight loss coaches during peak hours 9am-5pm GMT; handle 25-40 customer inquiries daily with average response time under 5 minutes; qualify leads by budget, fitness goals, and timeline to identify sale-ready prospects; book qualified discovery calls directly into client calendars using Calendly and Google Calendar; overcome objections with tailored scripts; execute 3-touch follow-up sequences over 7 days to re-engage cold leads and maximize conversions; help clients secure 12+ qualified sales calls per month from Instagram DMs.

Freelance Customer Support Assistant at Self-Employed

January 1, 2026 - March 1, 2026

Delivered email and chat support for international small business clients across multiple time zones; achieved 95% first-contact resolution rate through empathetic listening and problem-solving; developed FAQ and canned responses to reduce repetitive inquiries by 60%; documented all customer interactions in CRM to ensure seamless team hand-offs and follow-ups.