I'm Joyce Ann Marie Alcedo, a detail-oriented Administrative Coordinator with 4+ years of experience supporting senior leaders, coordinating calendars, and driving operational efficiency in professional services. I excel at Microsoft Office, calendar management, and expense reporting, and I regularly streamline workflows, track complex projects, and ensure compliance in fast-paced environments. I'm also an ESL/ELA teacher and freelance professional who collaborates with students, parents, and clients worldwide. I design engaging online lessons using e-learning tools like Adobe Captivate, maintain progress records, and support marketing and research efforts through thorough documentation and proactive communication.

Joyce Ann Marie Alcedo

I'm Joyce Ann Marie Alcedo, a detail-oriented Administrative Coordinator with 4+ years of experience supporting senior leaders, coordinating calendars, and driving operational efficiency in professional services. I excel at Microsoft Office, calendar management, and expense reporting, and I regularly streamline workflows, track complex projects, and ensure compliance in fast-paced environments. I'm also an ESL/ELA teacher and freelance professional who collaborates with students, parents, and clients worldwide. I design engaging online lessons using e-learning tools like Adobe Captivate, maintain progress records, and support marketing and research efforts through thorough documentation and proactive communication.

Available to hire

I’m Joyce Ann Marie Alcedo, a detail-oriented Administrative Coordinator with 4+ years of experience supporting senior leaders, coordinating calendars, and driving operational efficiency in professional services. I excel at Microsoft Office, calendar management, and expense reporting, and I regularly streamline workflows, track complex projects, and ensure compliance in fast-paced environments.

I’m also an ESL/ELA teacher and freelance professional who collaborates with students, parents, and clients worldwide. I design engaging online lessons using e-learning tools like Adobe Captivate, maintain progress records, and support marketing and research efforts through thorough documentation and proactive communication.

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Language

English
Fluent

Work Experience

Assistant Accounting Manager at PRASAD PLASTICS LTD
January 1, 2023 - Present
Prepare monthly and annual financial reports; manage General Ledger and AP/AR operations; perform reconciliations for inventory and accounts; analyze financial data for feasibility studies; coordinate recruitment and staffing to support growth and ensure smooth administrative transitions.
ELA / ESL Teacher at COSMO (CLASSUP | ONLINE)
January 1, 2023 - Present
Deliver engaging online English lessons using e-learning development tools; maintain student progress records; adapt instructional materials using Adobe Captivate; provide feedback and detailed reporting to guide language development.
Customer Service Representative / Chat & Tech Support / Executive Virtual Assistant / Lead Gen Specialist at UPWORK (Various Clients)
January 1, 2020 - January 1, 2023
Managed calendars, travel, and meeting logistics for multiple executives; maintained CRM systems and project tracking; processed billing and expense reporting; conducted research and document management; supported marketing coordination and cross-functional initiatives.
Customer Service Representative / Chat & Tech Support / Executive Virtual Assistant / Lead Gen Specialist at UPWORK (DIFFERENT CLIENTS)
January 1, 2020 - January 1, 2023
Managed complex calendars, travel coordination, and meeting logistics for multiple executive leaders to eliminate scheduling conflicts. Maintained CRM systems and project management software to ensure data accuracy and centralized project tracking. Processed order billing and expense reporting with high accuracy to maintain fiscal compliance. Executed detailed research and document management to support marketing coordination and leadership initiatives. Communicated effectively with global clients to streamline departmental workflows and resolve technical issues.

Education

Diploma in Business Management at Humber College
January 1, 2023 - January 1, 2024
Bachelor’s Degree in Business Administration - Marketing Management at Rizal Technological University, Philippines
January 1, 2019 - January 1, 2020
Diploma in Business Management at Humber College
January 1, 2023 - January 1, 2024
Bachelor’s Degree in Business Administration - Marketing Management at Rizal Technological University, Philippines
January 1, 2019 - January 1, 2020
Diploma in Business Management at Humber College
January 1, 2023 - January 1, 2024
Bachelor's Degree in Business Administration - Marketing Management at Rizal Technological University
January 1, 2019 - January 1, 2020

Qualifications

TEFL Certificate
January 11, 2030 - May 5, 2026
Standard First Aid - CPR C - AED Certified
January 1, 2023 - May 5, 2026
Canadian English Language Proficiency - CLB 9 - CELPIP
January 1, 2022 - May 5, 2026
LEGAL ADMINISTRATIVE ASSISTANT TRAINING
January 11, 2030 - May 5, 2026
Introduction to Perfumery: How To Make Perfume
January 11, 2030 - May 5, 2026
TEFL Certificate
January 11, 2030 - May 5, 2026
Standard First Aid - CPR C- AED Certified - Red Cross / St. John Ambulance
January 1, 2023 - May 5, 2026
Canadian English Language Proficiency - CLB 9 - CELPIP
January 1, 2022 - May 5, 2026
LEGAL ADMINISTRATIVE ASSISTANT TRAINING
January 11, 2030 - May 5, 2026
Introduction to Perfumery: How To Make Perfume
January 11, 2030 - May 5, 2026
TEFL Certificate
January 11, 2030 - May 5, 2026
Standard First Aid - CPR C - AED Certified - Red Cross / St. John Ambulance
January 1, 2023 - May 5, 2026
Canadian English Language Proficiency - CLB 9 - CELPIP
January 1, 2022 - May 5, 2026
LEGAL ADMINISTRATIVE ASSISTANT TRAINING
January 11, 2030 - May 5, 2026
Introduction to Perfumery: How To Make Perfume
January 11, 2030 - May 5, 2026

Industry Experience

Education, Professional Services, Software & Internet, Media & Entertainment