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Hi there! I’m Sullivan Ramirez, a versatile IT professional and service technician with a knack for solving problems and helping people. I have hands-on experience delivering medical supplies and equipment, repairing mobility devices, and supporting computer networks and user issues in fast-paced environments. I enjoy turning complex tech into practical solutions that make daily tasks easier. I’m passionate about cybersecurity and continuous learning, with certifications in Sophos Central Administration, firewall deployment, and cybersecurity essentials. I’m seeking roles where I can blend technical expertise with a customer-focused mindset to improve operations and service quality.…Hi there! I’m Sullivan Ramirez, a versatile IT professional and service technician with a knack for solving problems and helping people. I have hands-on experience delivering medical supplies and equipment, repairing mobility devices, and supporting computer networks and user issues in fast-paced environments. I enjoy turning complex tech into practical solutions that make daily tasks easier. I’m passionate about cybersecurity and continuous learning, with certifications in Sophos Central Administration, firewall deployment, and cybersecurity essentials. I’m seeking roles where I can blend technical expertise with a customer-focused mindset to improve operations and service quality.

Sullivan Ramirez

Web Designer, UX Designer, UI Designer, +2

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Hi there! I’m Sullivan Ramirez, a versatile IT professional and service technician with a knack for solving problems and helping people. I have hands-on experience delivering medical supplies and equipment, repairing mobility devices, and supporting computer networks and user issues in fast-paced environments. I enjoy turning complex tech into practical solutions that make daily tasks easier. I’m passionate about cybersecurity and continuous learning, with certifications in Sophos Central Administration, firewall deployment, and cybersecurity essentials. I’m seeking roles where I can blend technical expertise with a customer-focused mindset to improve operations and service quality.…Hi there! I’m Sullivan Ramirez, a versatile IT professional and service technician with a knack for solving problems and helping people. I have hands-on experience delivering medical supplies and equipment, repairing mobility devices, and supporting computer networks and user issues in fast-paced environments. I enjoy turning complex tech into practical solutions that make daily tasks easier. I’m passionate about cybersecurity and continuous learning, with certifications in Sophos Central Administration, firewall deployment, and cybersecurity essentials. I’m seeking roles where I can blend technical expertise with a customer-focused mindset to improve operations and service quality.

Available to hire

Hi there! I’m Sullivan Ramirez, a versatile IT professional and service technician with a knack for solving problems and helping people. I have hands-on experience delivering medical supplies and equipment, repairing mobility devices, and supporting computer networks and user issues in fast-paced environments. I enjoy turning complex tech into practical solutions that make daily tasks easier.

I’m passionate about cybersecurity and continuous learning, with certifications in Sophos Central Administration, firewall deployment, and cybersecurity essentials. I’m seeking roles where I can blend technical expertise with a customer-focused mindset to improve operations and service quality.

Skills

Active Directory

Microsoft Office

Experience Level

Active Directory

Expert

Microsoft Office

Expert

Work Experience

Service Technician / Delivery Driver at MiMed

July 1, 2023 - May 1, 2024

Delivered medical supplies and mobility equipment to clients. Serviced and repaired mobility equipment, including lift chairs, mobility scooters, rollators, and standard walkers. Stocked the storefront and covered the cashier station when needed.

IT Professional at Brightline Technologies

November 1, 2018 - November 1, 2021

Handled inbound/outbound calls with clients. Troubleshooted Office 365, PC and Windows server issues. Managed AD user/service accounts, security groups, and devices. Used a ticketing system to assign support requests to technicians. Applied multi-task methods to complete assignments in a timely fashion. Assisted with third-party software issues. Monitored antivirus/storage alerts. Onboarded/offboarded workstations. Submitted product and user forms for billing adjustments. Assisted sales by educating clients on potential software solutions based on workflow needs.

On-Site Technician at Sentinel Offender Services

June 1, 2018 - November 1, 2018

Performed tether hookups and inspections. Processed client equipment payments. Enrolled, terminated, or completed client files using Focal Point and Citrix. Monitored equipment and kept inventory.

Guest Services Representative at InfoPlace USA

September 1, 2016 - January 1, 2018

Provided customer navigation through paper maps, online chat and face-to-face interactions. Answered customer inquiries regarding the mall. Rented out handicap equipment such as Amigo chairs and wheelchairs. Sold gift cards using Ultra POS software.