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Hi there! I'm a Customer Success and Sales professional with 5+ years of experience in remote and virtual client operations, including high-volume outbound sales, account management, and customer retention. My work has focused on guiding customers through the full lifecycle, from first outreach to post-sale support, with a strong emphasis on communication and reliable service. I've been promoted from Sales Executive to Customer Success based on results, conversions, and customer satisfaction. I enjoy onboarding new clients, coordinating service delivery, and mentoring teammates to maintain high satisfaction ratings and dependable operations, all while collaborating effectively in virtual teams.…Hi there! I'm a Customer Success and Sales professional with 5+ years of experience in remote and virtual client operations, including high-volume outbound sales, account management, and customer retention. My work has focused on guiding customers through the full lifecycle, from first outreach to post-sale support, with a strong emphasis on communication and reliable service. I've been promoted from Sales Executive to Customer Success based on results, conversions, and customer satisfaction. I enjoy onboarding new clients, coordinating service delivery, and mentoring teammates to maintain high satisfaction ratings and dependable operations, all while collaborating effectively in virtual teams.

Kelsey Chambers

Project Manager, Community Manager, Content Creator, +2

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Hi there! I'm a Customer Success and Sales professional with 5+ years of experience in remote and virtual client operations, including high-volume outbound sales, account management, and customer retention. My work has focused on guiding customers through the full lifecycle, from first outreach to post-sale support, with a strong emphasis on communication and reliable service. I've been promoted from Sales Executive to Customer Success based on results, conversions, and customer satisfaction. I enjoy onboarding new clients, coordinating service delivery, and mentoring teammates to maintain high satisfaction ratings and dependable operations, all while collaborating effectively in virtual teams.…Hi there! I'm a Customer Success and Sales professional with 5+ years of experience in remote and virtual client operations, including high-volume outbound sales, account management, and customer retention. My work has focused on guiding customers through the full lifecycle, from first outreach to post-sale support, with a strong emphasis on communication and reliable service. I've been promoted from Sales Executive to Customer Success based on results, conversions, and customer satisfaction. I enjoy onboarding new clients, coordinating service delivery, and mentoring teammates to maintain high satisfaction ratings and dependable operations, all while collaborating effectively in virtual teams.

Available to hire

Hi there! I’m a Customer Success and Sales professional with 5+ years of experience in remote and virtual client operations, including high-volume outbound sales, account management, and customer retention. My work has focused on guiding customers through the full lifecycle, from first outreach to post-sale support, with a strong emphasis on communication and reliable service.

I’ve been promoted from Sales Executive to Customer Success based on results, conversions, and customer satisfaction. I enjoy onboarding new clients, coordinating service delivery, and mentoring teammates to maintain high satisfaction ratings and dependable operations, all while collaborating effectively in virtual teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Customer Success Associate / Sales Executive at Family Cleaning Services

January 1, 2023 - Present

Serve as primary remote point of contact for assigned customer accounts via virtual communication channels. Manage customer satisfaction, service coordination, and issue resolution to ensure retention and continuity of service. Oversee onboarding of new clients and ensure smooth transition from sales to service delivery. Provide informal training and support guidance to new team members based on performance expertise. Maintain consistently high customer satisfaction ratings (~97% positive feedback per internal reporting).

Collections Specialist at Check Guarantee Services (CGS)

January 1, 2021 - January 1, 2023

Managed high-volume financial account communications and transactions in a remote call-based environment. Maintained 100% accuracy in data entry and account documentation using 10-key systems. Handled payment recovery, disputes, and account resolution through structured client communication. Utilized Salesforce CRM for account tracking, updates, and reporting. Ensured compliance with financial privacy regulations and internal data security standards.

Operations Associate at UPS

January 1, 2020 - January 1, 2021

Supported high-volume logistics operations in a structured, deadline-driven environment. Executed time-sensitive tasks requiring accuracy, consistency, and strict adherence to schedules. Collaborated with team members to maintain efficient workflow during peak operational demand.