I’m Kate Diaz, an IT and information management professional who thrives on turning messy information into well-structured workflows. I’ve built experience across government, education, and regulated settings, helping teams organise content, improve documentation standards, and adopt modern digital workplaces using Google Workspace and Microsoft 365. I’ve led programme technology and reporting efforts, designed governance and dashboards with Power BI, and supported digital transformation, including AI tools like Copilot, Claude, and ChatGPT. I’m known for accuracy, confidentiality, and collaborative problem-solving, delivering reliable information, strong user support, and practical solutions that make teams more productive.

Kate Diaz

I’m Kate Diaz, an IT and information management professional who thrives on turning messy information into well-structured workflows. I’ve built experience across government, education, and regulated settings, helping teams organise content, improve documentation standards, and adopt modern digital workplaces using Google Workspace and Microsoft 365. I’ve led programme technology and reporting efforts, designed governance and dashboards with Power BI, and supported digital transformation, including AI tools like Copilot, Claude, and ChatGPT. I’m known for accuracy, confidentiality, and collaborative problem-solving, delivering reliable information, strong user support, and practical solutions that make teams more productive.

Available to hire

I’m Kate Diaz, an IT and information management professional who thrives on turning messy information into well-structured workflows. I’ve built experience across government, education, and regulated settings, helping teams organise content, improve documentation standards, and adopt modern digital workplaces using Google Workspace and Microsoft 365.

I’ve led programme technology and reporting efforts, designed governance and dashboards with Power BI, and supported digital transformation, including AI tools like Copilot, Claude, and ChatGPT. I’m known for accuracy, confidentiality, and collaborative problem-solving, delivering reliable information, strong user support, and practical solutions that make teams more productive.

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Language

English
Fluent

Work Experience

Managing Director / IT Consultant at EDU Tech Specialists Limited
January 1, 2025 - Present
Part-time consultancy supporting an international education-sector client with structured information management, curriculum documentation, and digital-workplace support. Improved information workflows, supported content adaptation, and guided teams in Google Workspace and Microsoft 365.
Programme Technology and Reporting Specialist at The Skills Group
February 1, 2023 - December 19, 2025
Led planning, monitoring, and reporting systems for MNZSP, delivering on government accountability requirements and ensuring strategic alignment with ENZ objectives. Supported structured information management, developed reporting templates and dashboards, contributed to digital transformation and AI adoption; handled sensitive programme information.
Service Desk Analyst at Spark NZ (Oranga Tamariki Service Desk)
December 15, 2021 - January 26, 2023
Delivered frontline technical support in a high-volume, sensitive environment; recognised as a top performer for service quality, accuracy, and customer feedback.
Advisor, Certification Team & Deputy Registrar of Ships at Maritime New Zealand
January 1, 2015 - February 1, 2021
Regulatory, technical, and compliance support; delegated Deputy Registrar of Ships; assessed regulatory applications and exemption requests within maritime safety frameworks; managed high-volume stakeholder correspondence; collaborated with legal and regulatory teams.
Certification Assistant at Maritime New Zealand
March 1, 2014 - December 1, 2014
Assisted certification processes and regulatory tasks.
Finance and Administration Officer at Immigration New Zealand, Manila
June 1, 2006 - August 1, 2012
Processed visa applications and enquiries; managed financial and administrative records; supervised outsourced processing provider; front-of-house operations; responded to Ministerial and OIA requests.
Immigration Officer at Immigration New Zealand, Manila
April 1, 2004 - May 1, 2006
Border control, visa issuance, and documentation.
Receptionist at Embassy of New Zealand, Manila
December 1, 1997 - December 1, 2004
Front-of-house operations and general administrative support.

Education

Add your educational history here.

Qualifications

New Zealand Diploma in Web Development and Design (Level 5)
January 11, 2030 - May 8, 2026
New Zealand Diploma in IT Technical Support (Level 5)
January 11, 2030 - May 8, 2026
New Zealand Certificate in Information Technology (Level 5)
January 11, 2030 - May 8, 2026
New Zealand Diploma in Web Development and Design (Level 5)
January 11, 2030 - May 8, 2026
New Zealand Diploma in IT Technical Support (Level 5)
January 11, 2030 - May 8, 2026
New Zealand Certificate in Information Technology (Level 5)
January 11, 2030 - May 8, 2026
G-REG Online Learning Management Systems (G-REG LMS)
January 11, 2030 - May 8, 2026
New Zealand Certificate in Regulatory Compliance (Core Knowledge Level 3)
January 11, 2030 - May 8, 2026

Industry Experience

Education, Government, Professional Services, Software & Internet, Other