Virginia Wairimu Githinji

ROLES . Manage front-office operations, including greeting and directing visitors and managing incoming calls. . Coordinate and schedule appointments and meetings for the campus management team. . Assist with administrative support tasks such as filing, document preparation, and data entry. . Maintain office supplies inventory and ensure efficient ordering and distribution. . Provide general office support, including handling correspondence and drafting memos. . Assist in organizing events and meetings, ensuring all logistics were efficiently managed . Play a key role in managing office communications, responding to inquiries, and assisting with student services. . Assist with the preparation and distribution of reports, presentations, and internal communications .Work closely with the administrative team to ensure smooth workflow and effective office management. ACHIEVEMENTS Contributed to a 15% increase in front-office efficiency at JKUAT by improving scheduling and task management processes. . Successfully organized several student events and meetings at JKUAT, ensuring smooth logistics and high participant satisfaction. . Maintain a 98% customer satisfaction rating during my tenure at JKUAT by delivering exceptional service and handling inquiries effectively.

Manage front-office operations, greet and direct visitors, coordinate and schedule appointments for the campus management team, assist with administrative support tasks (filing, document preparation, data entry), maintain office supplies, handle correspondence, draft memos, assist in organizing events and meetings, manage office communications, respond to inquiries, support student services, report and update new and continuing students in the ERP, and oversee gown and card issuance to graduands.

Provided excellent customer service, assisted with stock management and inventory control, operated cash registers and handled financial transactions, maintained store cleanliness and organized product displays.