Available to hire
I am a driven payments and onboarding professional with a strong track record in KYC, fraud prevention, and cross-functional delivery. I excel at turning complex compliance and onboarding challenges into quick, accurate solutions while maintaining clear communication with stakeholders.
I enjoy building trustworthy relationships with partners and clients, improving processes, and leading teams toward consistent, compliant service across payments ecosystems.
Experience Level
Language
Macedonian
Advanced
English
Fluent
Serbian
Advanced
Bosnian
Advanced
Croatian
Advanced
Bulgarian
Intermediate
Work Experience
KYC Processing Agent at Gaming Innovation Group (GIG), San Ġiljan, Malta
February 1, 2021 - June 1, 2023Performed end-to-end KYC reviews for fourteen online casino brands, conducting due diligence on new clients, reviewing and verifying documentation, and delivering analytical risk assessments. Engaged with players to gather additional information, interpreted potential compliance risks, and maintained continual adherence to applicable laws and internal policies. Escalated complex cases to AML specialists and AML Support Team, documenting actions on customer accounts and ensuring timely resolution. Monitored ongoing client activity and supported the Risk & Fraud teams to safeguard operations and customer experience.
Payments Analyst at Gaming Innovation Group (GIG), San Ġiljan, Malta
June 1, 2023 - July 1, 2024Oversee the timely processing of customer payments in accordance with company policies and SLAs. Conduct initial anti-fraud checks on player accounts and escalate queries to Risk and Fraud teams. Assess and approve high-value withdrawals to prevent chargebacks, fraud, and bonus abuse. Maintain daily cross-functional communication with internal departments to ensure a positive customer experience and support ad hoc initiatives for Payments optimization.
Payments Analyst at SuprNation Malta
August 1, 2024 - May 1, 2025Proactively monitoring and reviewing electronic account and transactional data for suspicious activity and possible fraud. Investigated irregular transactions reported by customers or detected internally. Handled deposits and withdrawals across multiple payment sources, liaising with third-party providers to locate missing deposits/withdrawals and addressing customer support inquiries via live chat and tickets. Proposed monthly process improvements to the Operations Manager to optimize back-office workflows and risk controls.
Executive & Payments Analyst at FinXP Malta
June 1, 2025 - PresentCoordinate the end-to-end onboarding process for new clients, including IBAN accounts, Card Issuing, SEPA Direct Debit services, Clearing services, innovative payout solutions, and Omnichannel Payment Gateway integrations. Serve as the primary operational point of contact for strategic and high-value client accounts across all payment and account-related services. Collaborate cross-functionally with Sales, Legal, Compliance, and IT to ensure a seamless onboarding experience. Maintain and regularly update client records, monitor activity, support internal reporting, and identify opportunities for continuous process optimization.
Education
Bachelor of Public Administration at South East European University, Faculty of Public Administration and Political Science
January 1, 2006 - January 1, 2012MQF Level 4 iGaming Academy at iGaming Academy San Ġiljan
February 1, 2019 - September 1, 2020Qualifications
Driving licence (B)
January 11, 2030 - May 9, 2026Industry Experience
Gaming, Financial Services, Software & Internet, Media & Entertainment, Professional Services
Experience Level
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