I’m a detail-oriented QA Analyst with 10+ years of experience in manual, API, and end-to-end testing across insurance and banking domains. I’ve validated enterprise web applications and customer servicing platforms, including policy administration workflows, claims-related processes, wealth management functions, and financial reporting needs.…

Rakchambigai SK

I’m a detail-oriented QA Analyst with 10+ years of experience in manual, API, and end-to-end testing across insurance and banking domains. I’ve validated enterprise web applications and customer servicing platforms, including policy administration workflows, claims-related processes, wealth management functions, and financial reporting needs.…

Available to hire

I’m a detail-oriented QA Analyst with 10+ years of experience in manual, API, and end-to-end testing across insurance and banking domains. I’ve validated enterprise web applications and customer servicing platforms, including policy administration workflows, claims-related processes, wealth management functions, and financial reporting needs.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Beginner

Language

English
Fluent
Tamil
Fluent

Work Experience

QA Analyst at Virtualsp here
November 1, 2024 - Present
Performed structured test analysis to identify data inconsistencies across insurance and financial application modules. Validated end-to-end insurance workflows by tracing multi-system data flows across policy, claims, and customer servicing platforms. Improved defect detection during regression by uncovering critical mismatches between transactional and reporting systems. Enhanced production stability through incident pattern analysis and recommendations for targeted regression coverage. Partnered with QA, business, and development teams for cross-functional validation of complex insurance requirements, and conducted deep-dive risk analysis on high-impact modules to strengthen release quality and compliance assurance against regulatory/audit expectations.
QA Analyst at Tata Consultancy Services (TCS)
March 1, 2016 - July 31, 2024
Delivered functional, regression, integration, system, and end-to-end testing for insurance policy administration and customer servicing applications (Client: AON Insurance). Validated insurance policy lifecycle workflows including policy creation, updates, endorsements, renewals, claims-related transactions, and customer account maintenance. Executed REST API testing in Postman with JSON request/response payload validation and used SQL queries for backend database verification and data reconciliation for policy, customer, transaction, and reporting accuracy. Created and maintained test cases, reports, and defect documentation in JIRA/Azure DevOps; managed defect lifecycle activities including logging, retesting, and closure verification. Supported Agile Scrum ceremonies and release validation. Also performed functional, regression, integration, UAT, and end-to-end testing for a wealth management platform (Client: Bank of Montreal - BMO), covering client onboarding, account maintenanc
QA Analyst / Software Tester at Tata Consultancy Services (TCS)
March 1, 2016 - July 1, 2024
Designed and executed 1,000+ functional, regression, integration, and end-to-end test cases across multiple releases. Validated 100+ REST API endpoints using Postman with JSON response verification. Performed backend database validation using SQL queries over large customer datasets. Contributed to 20+ production releases with zero critical post-release defects. Managed defect lifecycle and maintained test cases/defect reports in JIRA and Azure DevOps, identifying and reporting 500+ defects and reducing defect turnaround time by 30% through collaboration with developers and business analysts. Participated in Agile ceremonies and supported Agile delivery for banking and insurance initiatives.
QA Analyst / Software Tester at Tata Consultancy Services (TCS)
January 1, 2016 - July 1, 2024
Executed 1,000+ test cases for banking and wealth management applications across critical workflows. Performed API and database testing for 50+ business-critical workflows. Logged, tracked, retested, and closed 1,000+ defects, supporting monthly and quarterly releases with 95%+ coverage of critical requirements. Reviewed user stories and requirements to create test scenarios and participated in UAT activities to achieve strong first-pass acceptance from stakeholders. Prepared test data and performed release validation in both Agile and Waterfall environments.
IT Analyst (QA Tester) at Tata Consultancy Services (TCS)
January 1, 2016 - January 1, 2024
Tested desktop-based and UI applications. Worked closely with stakeholders in Agile environments and Waterfall methodology. Performed UI, forms, and metadata testing. Delivered releases with zero UAT/production defects. Designed and executed test cases. Performed functional, end-to-end testing and regression testing across multiple releases. Validated client data workflows including claims, policies, and document management. Collaborated with business and development teams to ensure requirement clarity. Managed test data preparation and validation.

Education

Bachelor of Engineering (Electronics & Communication) at Narasus Sarathy Institute of Technology
August 11, 2011 - September 30, 2015
Bachelor of Engineerin g (Electronics & Communication) at Narasus Sarathy Institute of Technology, India
January 11, 2030 - October 1, 2026

Qualifications

Electronics and Communication Engineering
August 11, 2011 - September 30, 2015
ISTQB Certified Tester – Foundation Level (CTFL) - 18-CTFL-129760-06
January 11, 2030 - October 1, 2026

Industry Experience

Other, Financial Services