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I'm a customer-focused SFU Marketing student with experience in retail, hospitality, and editorial work. I am skilled in communication, problem-solving, and delivering positive customer experiences, and I am a strong collaborator who adapts quickly to fast-paced environments. Through my roles, I've developed a collaborative attitude and a knack for turning insight into improvements in brand experience and community engagement.…I'm a customer-focused SFU Marketing student with experience in retail, hospitality, and editorial work. I am skilled in communication, problem-solving, and delivering positive customer experiences, and I am a strong collaborator who adapts quickly to fast-paced environments. Through my roles, I've developed a collaborative attitude and a knack for turning insight into improvements in brand experience and community engagement.

Rusham Verma

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I'm a customer-focused SFU Marketing student with experience in retail, hospitality, and editorial work. I am skilled in communication, problem-solving, and delivering positive customer experiences, and I am a strong collaborator who adapts quickly to fast-paced environments. Through my roles, I've developed a collaborative attitude and a knack for turning insight into improvements in brand experience and community engagement.…I'm a customer-focused SFU Marketing student with experience in retail, hospitality, and editorial work. I am skilled in communication, problem-solving, and delivering positive customer experiences, and I am a strong collaborator who adapts quickly to fast-paced environments. Through my roles, I've developed a collaborative attitude and a knack for turning insight into improvements in brand experience and community engagement.

Available to hire

I’m a customer-focused SFU Marketing student with experience in retail, hospitality, and editorial work. I am skilled in communication, problem-solving, and delivering positive customer experiences, and I am a strong collaborator who adapts quickly to fast-paced environments.

Through my roles, I’ve developed a collaborative attitude and a knack for turning insight into improvements in brand experience and community engagement.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Sales Associate at Hennes & Mauritz (H&M)

July 1, 2025 - Present

Delivered personalised styling and product recommendations to customers, strengthening brand experience and supporting daily sales targets. Executed visual merchandising and 30+ product displays according to brand guidelines to enhance store presentation and attract customer engagement. Responded to customer questions, resolved concerns, and identified product trends and shopper preferences.

Hostess at Cora Breakfast & Lunch

February 1, 2025 - June 1, 2025

Welcomed and seated 50+ guests in a fast-paced, team-oriented environment. Built a strong rapport with regulars and demonstrated excellent interpersonal and communication skills. Adapted quickly to changing needs during busy hours and supported team coordination.

Customer Service Representative at Wonderland

September 1, 2022 - June 1, 2023

Handled customer questions and concerns while managing multiple tasks. Demonstrated adaptability, clear communication, and professionalism in a busy setting.

Associate Editor at The Lyre Magazine, SFU, Burnaby

February 1, 2024 - June 1, 2024

Edited and reviewed submissions for clarity, structure, and style while ensuring content aligned with the magazine's editorial standards. Collaborated with writers and editorial team members to refine articles and prepare content for publication. Managed multiple pieces simultaneously while meeting publication deadlines.