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Hi, I'm Sarah Whitehead. I’m an IT professional with 5+ years of experience in Information Technology and Social Media Management. I’m proficient in graphic design, quality control, and client interaction. I excel at end-user troubleshooting and data configuration. I enjoy helping organizations optimize technology and online presence through reliable tech support, website maintenance, and remote training. I thrive in fast-paced environments and enjoy collaborating with teams.…Hi, I'm Sarah Whitehead. I’m an IT professional with 5+ years of experience in Information Technology and Social Media Management. I’m proficient in graphic design, quality control, and client interaction. I excel at end-user troubleshooting and data configuration. I enjoy helping organizations optimize technology and online presence through reliable tech support, website maintenance, and remote training. I thrive in fast-paced environments and enjoy collaborating with teams.

Sarah Whitehead

Web Developer, Web Designer, Social Media Manager, +4

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Hi, I'm Sarah Whitehead. I’m an IT professional with 5+ years of experience in Information Technology and Social Media Management. I’m proficient in graphic design, quality control, and client interaction. I excel at end-user troubleshooting and data configuration. I enjoy helping organizations optimize technology and online presence through reliable tech support, website maintenance, and remote training. I thrive in fast-paced environments and enjoy collaborating with teams.…Hi, I'm Sarah Whitehead. I’m an IT professional with 5+ years of experience in Information Technology and Social Media Management. I’m proficient in graphic design, quality control, and client interaction. I excel at end-user troubleshooting and data configuration. I enjoy helping organizations optimize technology and online presence through reliable tech support, website maintenance, and remote training. I thrive in fast-paced environments and enjoy collaborating with teams.

Available to hire

Hi, I’m Sarah Whitehead. I’m an IT professional with 5+ years of experience in Information Technology and Social Media Management. I’m proficient in graphic design, quality control, and client interaction. I excel at end-user troubleshooting and data configuration.

I enjoy helping organizations optimize technology and online presence through reliable tech support, website maintenance, and remote training. I thrive in fast-paced environments and enjoy collaborating with teams.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

IT Helpdesk Specialist at Central Connecticut State University

January 1, 2026 - Present

Provided technical assistance and training for end users via calls, emails, and tickets; Analyzed, diagnosed, and resolved end user incidents within SLA time frame; Met or exceeded customer’s requirements and expectations; Used ServiceNow for ticketing resolution.

Web Support Specialist at EJH Consulting LLC

September 1, 2020 - Present

Built and maintained websites; Troubleshot website and hosting issues; Managed social media; Designed digital graphics.

Web Manager at The House of God Church

May 1, 2020 - Present

Provided remote technical services; Video recording of services and events; Built and maintained websites; Managed social media; Provided training on software systems; Designed digital graphics; IT administrator of Moodle for accredited online bible college.

Refresh Technician at Atos Disney at ESPN

January 1, 2022 - April 1, 2022

Rebuilt, imaged and provisioned laptops; Performed data backups and transfers on Windows and OS systems; Installed and configured software; Configured shared drives and network printers on Windows and OS systems.

Technical Support Specialist at IT Direct

August 1, 2020 - December 1, 2020

Provided technical assistance and training for end users via calls, emails, and tickets; Performed software installations and modifications; Used ConnectWise for ticketing resolution.

IT Service HelpDesk Analyst at Aetna

August 1, 2019 - August 1, 2020

Provided technical assistance and training for end users via calls, emails, and tickets; Analyzed, diagnosed, and resolved end user incidents within SLA time frame; Used ServiceNow for ticketing resolution.

Customer Service Specialist at Apple

August 1, 2017 - April 1, 2018

Assisted customers in matching needs to product configurations of all Apple products and software; Provided technical support for all Apple products.