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Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers. I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.…Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers. I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.

Simona Maslarova

Presenter, Voiceover Artist, Content Creator, +2

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Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers. I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.…Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers. I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.

Available to hire

Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers.

I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.

Skills

Microsoft Excel

Microsoft Word

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

Language

Bulgarian

Fluent

English

Fluent

Macedonian

Advanced

Croatian

Advanced

Work Experience

Customer Support Agent (Remote & On-site) at Betway

March 1, 2022 - July 1, 2024

Provided customer support via live chat and email; handled account, payment, and technical-related customer enquiries; worked independently in a remote environment while meeting performance targets; managed multiple conversations simultaneously in a fast-paced setting; followed internal procedures, data protection, and responsible gaming policies; maintained professional communication and high customer satisfaction.

Online Game Presenter at Authentic Gaming Ltd

May 1, 2021 - February 1, 2022

Presented live casino games in a professional studio environment; interacted with international customers via live chat in English; performed table administration and followed operational procedures.

Secretary / Customer Support at Property Rental Malta

February 1, 2018 - May 1, 2021

Managed daily office administration and organisation; provided customer support via email, phone, and face-to-face communication; handled check-ins, key handovers, and scheduling; assisted with documentation and general office duties.

Game Presenter at Smiling Studios Malta

November 1, 2017 - February 1, 2018

Presented live poker and lotto casino games; maintained professional customer interaction.

Game Presenter at Evolution Gaming Malta

September 1, 2015 - October 1, 2017

Presented live casino games including Roulette, Blackjack, and Poker; communicated with customers via live chat in English; managed gaming operations and table administration.

Sales Consultant at Yu m Yu m Food Store

November 1, 2013 - August 1, 2015

Provided customer service and cashier support; managed stock ordering, inventory, and shelf restocking; handled daily cash reconciliation; ensured cleanliness and health & safety standards.

Assistant Manager at VIP Oasis Resort Complex

November 1, 2012 - September 1, 2013

Prepared weekly staff schedules; assisted with training and onboarding of new employees; monitored staff performance and progress; supported organisation of corporate events.