Simona Maslarova
Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration.
About
Hi, I’m Simona Maslarova. I am a customer-focused professional with a strong track record in customer support, live chat, and office administration. I thrive in fast-paced environments and enjoy solving problems for customers.
I have worked in remote and on-site roles across Malta and Bulgaria, delivering reliable service, managing multiple conversations, and following data protection and gaming policies. I am seeking a stable customer support or office-based role with remote or hybrid options where I can contribute reliably and grow.
- 11 years' experience
- Joined May 2026
Skills· 2
Languages
- BulgarianFluent
- EnglishFluent
- MacedonianAdvanced
- CroatianAdvanced
Industry experience
- Gaming
- Media & Entertainment
- Professional Services
- Retail
Work experience· 7 roles
Provided customer support via live chat and email; handled account, payment, and technical-related customer enquiries; worked independently in a remote environment while meeting performance targets; managed multiple conversations simultaneously in a fast-paced setting; followed internal procedures, data protection, and responsible gaming policies; maintained professional communication and high customer satisfaction.
Presented live casino games in a professional studio environment; interacted with international customers via live chat in English; performed table administration and followed operational procedures.
Managed daily office administration and organisation; provided customer support via email, phone, and face-to-face communication; handled check-ins, key handovers, and scheduling; assisted with documentation and general office duties.
Education
Certifications and awards
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