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I am a Senior Test Analyst with 15+ years of experience across functional, system integration, regression, and UAT testing. I specialize in automation using Tricentis Tosca and ServiceNow ATF, and I have strong experience with Salesforce CRM, ServiceNow, as well as healthcare and finance domains. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.…I am a Senior Test Analyst with 15+ years of experience across functional, system integration, regression, and UAT testing. I specialize in automation using Tricentis Tosca and ServiceNow ATF, and I have strong experience with Salesforce CRM, ServiceNow, as well as healthcare and finance domains. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.

Karthik Shivashankar

QA Engineer, Developer, Web Developer, +2

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I am a Senior Test Analyst with 15+ years of experience across functional, system integration, regression, and UAT testing. I specialize in automation using Tricentis Tosca and ServiceNow ATF, and I have strong experience with Salesforce CRM, ServiceNow, as well as healthcare and finance domains. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.…I am a Senior Test Analyst with 15+ years of experience across functional, system integration, regression, and UAT testing. I specialize in automation using Tricentis Tosca and ServiceNow ATF, and I have strong experience with Salesforce CRM, ServiceNow, as well as healthcare and finance domains. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.

Available to hire

I am a Senior Test Analyst with 15+ years of experience across functional, system integration, regression, and UAT testing. I specialize in automation using Tricentis Tosca and ServiceNow ATF, and I have strong experience with Salesforce CRM, ServiceNow, as well as healthcare and finance domains. I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.

I am comfortable in secure and sensitive environments thanks to a baseline clearance, and I bring solid SDLC and Agile testing knowledge, test estimation, planning, and stakeholder engagement. I have led test strategy development, test data preparation, and automation maintenance, with hands-on experience in integrating test scripts with CI/CD pipelines.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Senior Test Analyst – ServiceNow Project at BluePortal

June 1, 2023 - Present

Led sprint planning with story points, backlog prioritization, and time estimation; developed and executed a comprehensive test strategy with detailed test plans and schedules; ensured data preparation and integrity; managed Functional, Regression, performance, and UAT testing; coordinated testing requirements in Test Management tools; created and maintained ServiceNow automation framework, scripts, and ran regression; integrated test scripts with Jenkins CI/CD; led defect triage and daily meetings; coordinated UAT with stakeholders and oversaw fortnightly releases; performed cross-device testing on Mobile and iPad across multiple browsers; provided regular progress reports.

Senior Test Analyst – ServiceNow Program at e-Health - NSW Government

September 1, 2021 - June 1, 2023

Led sprint planning and decision making for testing; gathered test requirements, authored and reviewed test cases; developed test strategy with plans and resource estimates; ensured timely completion of functional, integration, regression and mobile testing; maintained and extended ServiceNow automation scripts; integrated tests with Jenkins; conducted defect triage and coordinated UAT; performed SQL data validation; facilitated workshops and stakeholder training; collaborated with stakeholders to ensure testing requirements were met.

Senior Test Analyst – Salesforce CRM Project at MCRI - Murdoch Children's Research Institute

October 1, 2019 - August 1, 2021

Analyzed functional requirements and developed detailed test scenarios; tested Salesforce Service Cloud and Customer Experience Portals including case management and Omni-Channel routing; designed, maintained, and executed Tosca automation scripts; performed API validation with POSTMAN; coordinated UAT and demonstrated functionality to stakeholders; tracked defects in JIRA; worked in Azure DevOps/HP ALM environments; performed SQL data validation.

Senior Test Analyst at TFAL (Toyota Finance Australia Limited)

May 1, 2018 - October 1, 2019

Customised and maintained test specifications; created test plans and cases for functional testing; used Microsoft Test Manager and created Azure DevOps dashboards; tested e-sign functionality; implemented Tosca automation; ran automated scripts in Azure DevOps; performed API testing with POSTMAN; tracked defects in JIRA.

Senior Test Analyst – Salesforce CRM Project at APRA AMCOS

August 1, 2017 - April 1, 2018

Collaborated with business on clarification and sprint issues; created and reviewed SIT/UAT test scenarios; tested Salesforce Service Cloud features and Experience Cloud portals; executed end-to-end automation with Tosca; integrated test scripts with Jenkins; conducted UAT demonstrations and captured feedback; performed SQL data verifications and HP ALM-based testing; tracked defects in JIRA.

Test Lead at Accenture Services Pvt Ltd

October 1, 2013 - July 1, 2017

Coordinated with BAs to clarify requirements and issues; led UAT activities; managed the full testing lifecycle across functional, system, performance and UAT; validated HL7 ADT/ORM messages; conducted daily stand-ups and planning; maintained test progress and risk mitigation.

Technical Specialist at Philips Healthcare Ltd

December 1, 2010 - September 1, 2013

Owned test server setups and ensured environments were ready for testing; created and executed system test cases; validated HL7 messages with HIS/RIS/PACS; conducted regression testing; performed impact analysis; tracked defects in JIRA.

Senior Test Engineer at Accenture Services Pvt Ltd, USA

February 1, 2007 - November 1, 2010

Analyzed requirements, prepared test plans; performed functional and integration testing; managed defect tracking and provided regular status reports; executed tests and validated results for production deployment.

Test Engineer at Accenture Services Pvt Ltd

December 1, 2005 - January 1, 2007

Understood client requirements and prepared test plans and conditions; executed functional, system and regression testing; logged and tracked defects; performed UAT testing and reported status to stakeholders.