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Hi, I'm Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments. I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I'm passionate about risk detection, process improvement, and delivering reliable financial services.…Hi, I'm Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments. I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I'm passionate about risk detection, process improvement, and delivering reliable financial services.

Hazel Dowera

Data Analyst, Content Creator, Content Designer, +2

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Hi, I'm Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments. I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I'm passionate about risk detection, process improvement, and delivering reliable financial services.…Hi, I'm Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments. I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I'm passionate about risk detection, process improvement, and delivering reliable financial services.

Available to hire

Hi, I’m Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments.
I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I’m passionate about risk detection, process improvement, and delivering reliable financial services.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Polish

Intermediate

Work Experience

Financial Crime Analyst at Revolut

January 1, 2025 - Present

Conduct transaction monitoring to identify suspicious activity and potential fraud; perform KYC checks and customer due diligence in line with compliance standards; investigate financial irregularities and escalate high-risk cases; support account protection and ensure adherence to AML regulations.

Customer Service Representative at Foundever

January 1, 2024 - January 1, 2025

Resolved customer issues via phone, chat, and email channels; ensured accurate documentation and compliance with internal procedures; delivered high-quality customer experiences with professionalism and empathy; mentored new hires and contributed to process improvement initiatives.

Customer Service & Sales at Hely Systems

January 1, 2022 - January 1, 2023

Managed international client accounts and maintained strong relationships; provided financial-related reporting and product guidance to clients; supported data accuracy and quality assurance in client communications.

QA Tester at Testronic

January 1, 2022 - January 1, 2022

Performed functionality testing and reported bugs using Jira; improved risk detection through detailed analysis and review processes; collaborated with teams to enhance product quality and efficiency.