Hazel Dowera
Hi, I'm Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments.
About
Hi, I’m Hazel Dowera, a Finance and Accounting graduate with hands-on experience in Financial Crime Analysis, banking operations, customer service, and QA in international environments.
I thrive on solving complex problems, ensuring data accuracy, and staying compliant with AML and KYC requirements. I’m passionate about risk detection, process improvement, and delivering reliable financial services.
- 3 years' experience
- Joined May 2026
Languages
- EnglishAdvanced
- PolishIntermediate
Industry experience
- Financial Services
- Professional Services
- Software & Internet
- Education
Work experience· 4 roles
Conduct transaction monitoring to identify suspicious activity and potential fraud; perform KYC checks and customer due diligence in line with compliance standards; investigate financial irregularities and escalate high-risk cases; support account protection and ensure adherence to AML regulations.
Resolved customer issues via phone, chat, and email channels; ensured accurate documentation and compliance with internal procedures; delivered high-quality customer experiences with professionalism and empathy; mentored new hires and contributed to process improvement initiatives.
Performed functionality testing and reported bugs using Jira; improved risk detection through detailed analysis and review processes; collaborated with teams to enhance product quality and efficiency.
Education
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