Available to hire
I am a results-oriented sales leader with 5 years of experience in agribusiness and telesales, skilled in lead generation, sales pipeline management, negotiation, customer service, and CRM usage. I have a proven track record of building and motivating high-performing teams, optimizing sales processes, and consistently achieving revenue goals.
I possess an innate ability to coordinate and communicate effectively to deliver dynamic, long-lasting results, and I thrive in fast-paced environments where collaboration and problem-solving drive growth.
Language
English
Fluent
Work Experience
Loan Recovery Officer at Ignite Energy Access
April 1, 2025 - PresentCarrying out customer workout for late repayments, documenting open loan cases, ensuring timely payments in the assigned loan portfolio; negotiating with non-paying clients and offering rescheduling options; coordinating with external service providers on portfolio management; educating customers on the impact of loan non-repayments; analyzing causes of portfolio deterioration, providing regular portfolio and compliance reports to the Loan Recovery Team Leader; restructuring repayment plans as per policy.
Sales Team Lead (Support) at Apollo Agriculture
February 1, 2024 - April 1, 2025Coaching and mentoring teams to exceed performance targets and KPIs; regular check-ins and tailored feedback; analyzing metrics to drive continuous improvement and ensure adherence to schedules; handling escalations, providing on-the-floor support, and monitoring call quality to enhance customer experience; conducting team meetings and collaborating with HR to manage leaves and optimize staffing during peak periods.
Collection Specialist at Apollo Agriculture
November 1, 2021 - February 1, 2024Engaged with farmers to enhance product onboarding and ensure seamless transitions; streamlined collection support, increasing collection rates; effectively managed and resolved farmer complaints, boosting client satisfaction scores; analyzed repayment data to derive actionable insights to improve collection strategies.
Education
Bachelor of Arts; Double Major in Sociology, Armed Conflict & Peace Management at University of Nairobi
May 1, 2009 - December 1, 2015Virtual Assistant Training at ALX Africa
August 1, 2024 - August 1, 2024Qualifications
Bachelor of Arts; Double Major in Sociology, Armed Conflict & Peace Management (2nd Class Honors)
May 1, 2009 - December 1, 2015Virtual Assistant Training (ALX Africa)
August 1, 2024 - August 1, 2024Industry Experience
Agriculture & Mining, Energy & Utilities, Financial Services, Software & Internet, Professional Services
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