Hi, I’m Chaitanya Bokade, a Marketing Specialist with 5+ years of experience across digital marketing, CRM, and customer experience in public sector and service-driven environments. I have a proven track record of driving engagement, optimizing campaigns, and supporting revenue growth through data-driven strategies. My strengths include SEO, campaign execution, and stakeholder management, with a solid grasp of customer journeys and lifecycle marketing. I’m passionate about creating meaningful experiences for customers and translating insights into growth opportunities. I’m actively seeking employer-sponsored opportunities in Australia and New Zealand. I bring a collaborative, cross-cultural mindset and a readiness to contribute to teams that value customer-centric marketing and measurable results.

Chaitanya Bokade

Hi, I’m Chaitanya Bokade, a Marketing Specialist with 5+ years of experience across digital marketing, CRM, and customer experience in public sector and service-driven environments. I have a proven track record of driving engagement, optimizing campaigns, and supporting revenue growth through data-driven strategies. My strengths include SEO, campaign execution, and stakeholder management, with a solid grasp of customer journeys and lifecycle marketing. I’m passionate about creating meaningful experiences for customers and translating insights into growth opportunities. I’m actively seeking employer-sponsored opportunities in Australia and New Zealand. I bring a collaborative, cross-cultural mindset and a readiness to contribute to teams that value customer-centric marketing and measurable results.

Available to hire

Hi, I’m Chaitanya Bokade, a Marketing Specialist with 5+ years of experience across digital marketing, CRM, and customer experience in public sector and service-driven environments. I have a proven track record of driving engagement, optimizing campaigns, and supporting revenue growth through data-driven strategies. My strengths include SEO, campaign execution, and stakeholder management, with a solid grasp of customer journeys and lifecycle marketing. I’m passionate about creating meaningful experiences for customers and translating insights into growth opportunities.

I’m actively seeking employer-sponsored opportunities in Australia and New Zealand. I bring a collaborative, cross-cultural mindset and a readiness to contribute to teams that value customer-centric marketing and measurable results.

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Language

English
Advanced

Work Experience

Customer Experience Associate at Conduent UK & Ireland (Dart Charge NH)
January 1, 2024 - January 1, 2026
Managed high-volume customer interactions (80–100 daily), maintaining 95%+ satisfaction. Improved customer journey processes, increasing efficiency by 10%. Used CRM systems (Siebel, Genesys) to track engagement and optimize response handling. Supported compliance and customer communication strategies within a regulated environment.
Bartender at Manahatta Greet Street (ARC Inspiration)
November 1, 2022 - January 1, 2024
Delivered high-quality customer service in a fast-paced environment. Increased sales by 10% through upselling and promotions. Built strong customer engagement and retention through personalized service.
Digital Marketing Intern at SkillVertex
December 1, 2021 - January 1, 2022
Increased website traffic by 15% through SEO optimization. Improved campaign engagement by 20% across social media channels. Supported email marketing campaigns, improving open rates by 10%.
Business Development Executive at Sarthak Infosoft
January 1, 2021 - December 1, 2023
Supported marketing and proposal development for government (B2G) projects. Contributed to 40% growth in project pipeline through targeted outreach. Assisted in securing ₹2M+ in government contracts.

Education

Master of Science at University of Leeds, United Kingdom
January 11, 2030 - December 1, 2024
Bachelor of Business Administration at Amity Global Business School, Pune, India
January 11, 2030 - July 1, 2021

Qualifications

CIM Level 4 Certification
January 1, 2026 - May 12, 2026
Customer Service Excellence Training
January 1, 2024 - May 12, 2026
ITIL 4 Foundation - Introduction
January 1, 2024 - May 12, 2026
Email Marketing Certified – HubSpot Academy
January 1, 2021 - May 12, 2026
Fundamentals of Digital Marketing – Google Digital Garage
January 1, 2021 - May 12, 2026

Industry Experience

Government, Professional Services, Software & Internet, Media & Entertainment, Education