David Tony Copeland

Managed inventory tracking for [number] SKUs using Excel, including real‑time stock level updates, reorder point formulas, and monthly reconciliation between digital records and physical counts. Built automated Excel dashboards with pivot tables and conditional formatting to flag low-stock items, calculate turnover rates, and generate weekly purchasing recommendations. Reconciled physical inventory counts against Excel records on a weekly basis, identifying and correcting data entry errors before they affected purchasing decisions or order fulfillment.

Conducted outbound calls to prospective customers using a prepared script, qualifying leads based on interest and need before transferring high-potential contacts to senior sales representatives. Maintained detailed call logs in CRM software, documenting outcomes, follow-up tasks, and objection reasons to help the team refine scripts and targeting strategies. Handled inbound callback requests and voicemail returns promptly, building rapport with potential clients while accurately recording updated contact information and preferred call times.

Moderated daily discussions in a private mental health support group of 19k members, enforcing community guidelines with empathy, de-escalating distress signals, and escalating high-risk situations to clinical supervisors within strict response timeframes. Collaborated with licensed facilitators to schedule virtual support sessions, document recurring member concerns.