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I am a trilingual BA in French from Wilfrid Laurier University with over four years of customer service and client-facing experience. I excel in communication, problem-solving, sales, and multitasking in fast-paced environments. I am fluent in English, French, and Serbian, with strong written communication skills and proficiency in digital tools, AI platforms, and remote collaboration technologies. I am seeking remote or hybrid opportunities in bilingual customer support, admin, communications, translation support, or client services.…I am a trilingual BA in French from Wilfrid Laurier University with over four years of customer service and client-facing experience. I excel in communication, problem-solving, sales, and multitasking in fast-paced environments. I am fluent in English, French, and Serbian, with strong written communication skills and proficiency in digital tools, AI platforms, and remote collaboration technologies. I am seeking remote or hybrid opportunities in bilingual customer support, admin, communications, translation support, or client services.

Andrea Dubroja

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I am a trilingual BA in French from Wilfrid Laurier University with over four years of customer service and client-facing experience. I excel in communication, problem-solving, sales, and multitasking in fast-paced environments. I am fluent in English, French, and Serbian, with strong written communication skills and proficiency in digital tools, AI platforms, and remote collaboration technologies. I am seeking remote or hybrid opportunities in bilingual customer support, admin, communications, translation support, or client services.…I am a trilingual BA in French from Wilfrid Laurier University with over four years of customer service and client-facing experience. I excel in communication, problem-solving, sales, and multitasking in fast-paced environments. I am fluent in English, French, and Serbian, with strong written communication skills and proficiency in digital tools, AI platforms, and remote collaboration technologies. I am seeking remote or hybrid opportunities in bilingual customer support, admin, communications, translation support, or client services.

Available to hire

I am a trilingual BA in French from Wilfrid Laurier University with over four years of customer service and client-facing experience. I excel in communication, problem-solving, sales, and multitasking in fast-paced environments.

I am fluent in English, French, and Serbian, with strong written communication skills and proficiency in digital tools, AI platforms, and remote collaboration technologies. I am seeking remote or hybrid opportunities in bilingual customer support, admin, communications, translation support, or client services.

Skills

Copywriting

Microsoft Office

Experience Level

Copywriting

Expert

Microsoft Office

Expert

Language

English

Fluent

French

Fluent

Serbian

Fluent

Work Experience

Server at Boston Pizza Kingpin Bowling Lounge

March 1, 2022 - Present

Delivered exceptional customer service in a fast-paced, high-volume environment; resolved customer concerns professionally while building positive client relationships; managed POS systems, payments, cash handling, and order accuracy with strong attention to detail; collaborated with team members to ensure efficient service and smooth operations; demonstrated multitasking, communication, and problem-solving abilities under pressure; supported sales through upselling and promotional recommendations.

Baby Department Sales Associate & Supervisor at Toys R Us

August 1, 2021 - May 31, 2022

Assisted customers with product selection and personalized support in the baby department; supported registry planning for expecting families and provided detailed product knowledge; managed merchandising, stocking, pricing, and inventory organization; helped supervise daily department operations while supporting team members and maintaining store standards; delivered professional customer service while resolving questions and concerns efficiently.

Server at Boston Pizza

March 1, 2022 - Present

Deliver exceptional customer service in a fast-paced, high-volume environment; resolve customer concerns professionally while building positive client relationships; manage POS systems, payments, cash handling, and order accuracy with strong attention to detail; collaborate with team members to ensure efficient service and smooth operations; demonstrate strong multitasking, communication, and problem-solving abilities under pressure; support sales through upselling and promotional recommendations.