Available to hire
Hi, I’m Allan B. Almario Jr., a QA Engineer with hands-on experience in manual, API, SQL, and UI automation testing across web and mobile applications. I design test cases (EP/BVA), build Selenium automation frameworks, and validate backend data integrity in Agile environments. I’m proficient with Jira and Postman for defect tracking and API validation, and I’m seeking an entry-level QA role focused on test automation and backend validation.
I’m excited to collaborate with product and engineering teams to deliver high-quality software, learn new tools, and grow my automation and backend validation skills in a fast-paced environment.
Language
English
Fluent
Work Experience
Service Desk Analyst 1 at Insight Global (Starbucks)
July 1, 2022 - January 31, 2024Assisted in identifying trends in hardware/software/system issues. Documented and tracked system issues and incident reports using ServiceNow, ensuring accurate reproduction and resolution of technical problems. Provided first-level troubleshooting and technical support for 15-25 inbound calls daily.
IT Asset Analyst at TEK Systems (Sound Transit)
June 1, 2022 - June 30, 2022Reported on-site daily to multiple Sound Transit locations to document company assets (computers, docking stations, laptops, etc.). Utilized an Excel spreadsheet to document those assets for 2200 employees.
Intern – Knowledge Management and Support Desk at Slalom
September 1, 2021 - March 1, 2022Improved knowledge base publishing workflow efficiency by 30 days. Increased knowledge article inventory by 400% within 30 days. Performed QA reviews of ITSM knowledge articles under ITIL framework. Supported Hardware Asset Management team and shadowed help desk technicians.
Contract - Service Desk Analyst at InSight Global (Starbucks)
July 1, 2022 - January 1, 2024Assisted in identifying trends in hardware, software, and system issues. Documented and tracked system issues and incident reports using ServiceNow, ensuring accurate reproduction and resolution of technical problems. Provided first-level troubleshooting and technical support for 15-25 inbound calls daily. Managed 40-50 tickets per week in ServiceNow.
Contract - IT Asset Analyst at TEK Systems (Sound Transit)
June 1, 2022 - June 30, 2022Reported on-site daily to multiple Sound Transit locations to document company assets (computers, docking stations, laptops, etc.). Used an Excel spreadsheet to document assets for 2,200 employees.
Education
AA in Computer Science at Tacoma Community College
April 1, 2024 - August 1, 2025QA Engineer Professional Program at Triple Ten
November 1, 2025 - April 1, 2026Year Up Program at Year Up / Seattle Central College
March 1, 2021 - March 1, 2022QA Engineer Professional Program at Triple Ten
November 1, 2025 - April 1, 2026AA in Computer Science at Tacoma Community College
April 1, 2024 - August 1, 2025Year Up Program at Seattle Central College
March 1, 2021 - March 1, 2022Qualifications
Certificate of Completion - Triple Ten QA Engineer Quality Assurance
January 11, 2030 - April 1, 2026Computer Network Support Certificate
August 1, 2021 - May 13, 2026Certificate of Completion - Triple Ten QA Engineer Professional Program
April 1, 2026 - May 13, 2026Computer Network Support Certificate
August 1, 2021 - May 13, 2026Industry Experience
Software & Internet, Professional Services, Retail, Media & Entertainment
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