GISELLE LEE - LEN

Lead end-to-end purchase order management for insurance claims and risk management, overseeing $380B in annual spend while ensuring compliance with internal controls and Spend & Transaction Policies. Developed and maintained strategic relationships with Risk Managers, Finance teams, and vendors; streamlined approval workflows, reducing processing time by 30% and improving documentation accuracy; maintained compliance with Spend & Transactions Policies.

Handle sensitive medical and compensation information while maintaining strict confidentiality. Process and manage over 90,000 pages of confidential documentation annually. Developed comprehensive training materials for remote team members, improving onboarding efficiency. Communicate with stakeholders via telephone and digital platforms. Created standardized documentation procedures that reduced processing time by 40%.

Managed high-volume customer service inquiries for 7,000+ employees. Reduced daily HR inquiries by 75% through improved communication systems. Created standardized response templates for customer service channels. Handled confidential employee information while maintaining privacy standards. Led virtual and in-person training sessions for new employees.