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I am Giselle Lee-Len, a detail-oriented professional with over 20 years of customer service experience. I have deep experience handling confidential information and providing exceptional telephone-based support, delivering high-quality service while maintaining customer satisfaction. I excel in remote work environments, building strong cross-functional relationships, and creating efficient processes. I'm adept at training, documentation, and managing multiple priorities with accuracy.…I am Giselle Lee-Len, a detail-oriented professional with over 20 years of customer service experience. I have deep experience handling confidential information and providing exceptional telephone-based support, delivering high-quality service while maintaining customer satisfaction. I excel in remote work environments, building strong cross-functional relationships, and creating efficient processes. I'm adept at training, documentation, and managing multiple priorities with accuracy.

GISELLE LEE - LEN

Graphic Designer, Product Designer, Brand Designer, +2

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I am Giselle Lee-Len, a detail-oriented professional with over 20 years of customer service experience. I have deep experience handling confidential information and providing exceptional telephone-based support, delivering high-quality service while maintaining customer satisfaction. I excel in remote work environments, building strong cross-functional relationships, and creating efficient processes. I'm adept at training, documentation, and managing multiple priorities with accuracy.…I am Giselle Lee-Len, a detail-oriented professional with over 20 years of customer service experience. I have deep experience handling confidential information and providing exceptional telephone-based support, delivering high-quality service while maintaining customer satisfaction. I excel in remote work environments, building strong cross-functional relationships, and creating efficient processes. I'm adept at training, documentation, and managing multiple priorities with accuracy.

Available to hire

I am Giselle Lee-Len, a detail-oriented professional with over 20 years of customer service experience. I have deep experience handling confidential information and providing exceptional telephone-based support, delivering high-quality service while maintaining customer satisfaction.

I excel in remote work environments, building strong cross-functional relationships, and creating efficient processes. I’m adept at training, documentation, and managing multiple priorities with accuracy.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Risk & Compliance Manager (Remote) at Amazon

April 1, 2025 - Present

Lead end-to-end purchase order management for insurance claims and risk management, overseeing $380B in annual spend while ensuring compliance with internal controls and Spend & Transaction Policies. Developed and maintained strategic relationships with Risk Managers, Finance teams, and vendors; streamlined approval workflows, reducing processing time by 30% and improving documentation accuracy; maintained compliance with Spend & Transactions Policies.

Workers Compensation Manager Administration (Remote) at Amazon

October 1, 2021 - April 1, 2025

Handle sensitive medical and compensation information while maintaining strict confidentiality. Process and manage over 90,000 pages of confidential documentation annually. Developed comprehensive training materials for remote team members, improving onboarding efficiency. Communicate with stakeholders via telephone and digital platforms. Created standardized documentation procedures that reduced processing time by 40%.

Human Resource Assistant at Amazon

June 1, 2018 - October 1, 2021

Managed high-volume customer service inquiries for 7,000+ employees. Reduced daily HR inquiries by 75% through improved communication systems. Created standardized response templates for customer service channels. Handled confidential employee information while maintaining privacy standards. Led virtual and in-person training sessions for new employees.

Marketing and Business Development Coordinator at MC3 Caribbean Limited

November 1, 2012 - May 1, 2018

Conducted telephone-based customer outreach resulting in a 25% sales increase. Coordinated virtual and in-person customer training sessions. Improved customer satisfaction ratings by 40% through enhanced communication strategies. Managed multiple priority projects while maintaining attention to detail.

Operations Manager at Community Care Credit Union Cooperative Society Limited (CCCU)

June 1, 2005 - October 1, 2012

Managed sensitive financial information for VISA Debit Card portfolio. Increased customer engagement with digital services by 30%. Trained staff in customer service protocols and confidentiality procedures. Handled complex customer inquiries while maintaining professional demeanor.

Dental Assistant/Receptionist at Bramcare Dental

May 1, 2003 - May 1, 2005

Managed 25+ daily patient calls while maintaining detailed documentation. Handled confidential medical records and patient information. Resolved patient concerns professionally and efficiently. Coordinated multiple schedules and appointments simultaneously.