Available to hire
I am a Senior/Principal Solution Architect with 20+ years of enterprise experience delivering scalable, future-proof solutions across Dynamics 365 and the Power Platform. I champion a vanilla-first low-code approach that balances technical depth with commercial impact, guided by prudent, responsible-innovation principles as AI expands its role.
I bring deep expertise across Dynamics 365 Customer Insights, Journeys, Field Service, Sales, CE, Dataverse, and integration patterns, supported by strong analytical thinking, rapid troubleshooting, and a track record of enterprise delivery. I also share insights as a periodic blogger on Dynamics 365, Power Platform, Field Service, AI agents, and other topics sparked by real-world technical challenges in our fast-moving industry.
Skills
Experience Level
Language
English
Fluent
Work Experience
Technical Solution Architect at WP Global
April 1, 2023 - PresentLead architecture and implementation of complex Dynamics 365 Customer Insights: Designed consent-aware, trigger-based real-time journeys, extending marketing capabilities to deliver compliant, scalable customer engagement. Assumed architectural ownership and technical delivery of Power Pages Portal: customer support portal, modernising support intake and establishing a scalable, secure engagement layer on the Power Platform. Dynamics 365 Omnichannel: Configured digital chat channels for accurate customer identification, case creation, and intelligent agent routing. Provide technical leadership in Power Automate: Built resilient, modular automation using parent–child flow patterns, robust error handling, and maintainable integration design. Daily use of agentic AI. A Revolute (catalyst for meaningful transformation) and an AI augmenter protagonist.
Senior System Architect at Fujitsu
March 1, 2023 - April 1, 2023Conducted rapid assessment and architectural review of existing Dynamics 365 implementation. Defined governance, security, ALM, and scalability patterns for enterprise Power Platform adoption.
D365 / Power Platform Solution Architect at Atturra
September 1, 2022 - March 1, 2023Architected end-to-end Dynamics 365 solutions spanning Sales, Customer Service, and Field Service modules. Conducted solution design workshops with stakeholders to gather requirements and translate business needs into technical specifications. Led migration from Zoho to Dynamics 365, including data modelling and solution design.
Cross Domain Consultant and Developer at NHP
March 1, 2022 - September 1, 2022Developed custom Power Apps (Model-Driven and Canvas) for diverse business requirements across departments. Implemented DualWrite integration between Dynamics F&O and Dynamics 365 Sales. Built advanced customisations for Dynamics 365 Marketing. Created Power BI dashboards for executive reporting, providing real-time insights into key business metrics.
Power Platform Lead Developer at MMG / BHP
January 1, 2021 - April 1, 2022Lead developer for a Dayworks Control Sheets solution, digitising manual processes using Power Apps, Power Automate, and Dataverse. Provided platform governance and QA oversight for Power Platform programs.
Power Platform and D365 Solution Architect and Developer at CBH
July 1, 2020 - January 1, 2021Architected a comprehensive Dynamics 365 solution for an agricultural commodities organisation utilising Dynamics 365 Sales and URS. Designed and implemented Power Automate flows for approvals and data synchronisation. Integrated Dynamics 365 with legacy systems using Azure Web Services and custom connectors.
D365 / Power Platform Functional Consultant, Developer & CRM Architect at Modis
April 1, 2020 - July 1, 2020Delivered Power Platform solutions for government clients; D365 / Power Platform: Functional consultant, developer & CRM architect.
Lead End-to-End D365 Implementation Architect at City of Perth
September 1, 2018 - April 1, 2020Led Dynamics 365 Customer Engagement implementation for local government operations; URS-based banner booking system; Outdoor Dining Initiative solution using Power Platform; managed platform upgrades and system health.
Architect at SilverHorse Technology, Conducive, Synergy Australia
January 1, 2007 - January 1, 2009Architected green-field Xamarin mobile solutions for mining, oil, and gas industries; designed milestone tracking software for major resource companies; developed enterprise e-commerce and backup solutions.
Analyst / Systems Architect at Insurance Commission WA, Epic Energy, Westaff
January 1, 2004 - January 1, 2007Conducted enterprise-wide geospatial analysis and OCR system investigations; provided business analysis for government and energy sector organisations.
Owner / Software Developer at Your Ultimate Computer Solution
January 1, 1994 - January 1, 2004Founded an independent software company specialising in travel and tourism industry solutions; developed Travel Magic ERP system using Visual Basic 6, SQL Server, and XML over 5 years.
Education
Master of Business Administration at University of Witwatersrand
January 11, 2030 - January 1, 1994Bachelor of Science (Information Systems) Honours at University of South Africa
January 11, 2030 - January 1, 1989Bachelor of Science (Computer Science) at University of Witwatersrand
January 11, 2030 - January 1, 1985Qualifications
Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240)
January 1, 2025 - May 14, 2026Microsoft Certified: Dynamics CRM Application (MB-2-704)
January 1, 2016 - January 1, 2018Microsoft Certified: Dynamics CRM Application (MB-2-717)
January 1, 2016 - January 1, 2018Microsoft Certified: Dynamics CRM Customisation & Configuration (MB-2-707)
January 1, 2016 - January 1, 2018Industry Experience
Government, Professional Services, Software & Internet
Skills
Experience Level
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