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Hi, I’m Kiya Maxson. I am a detail-oriented operations and customer experience professional with 10+ years of experience across account management, administrative operations, and digital strategy. I’m known for reliability, performance, and taking leadership initiative that accelerates results. I excel in managing complex workflows, leading process improvements, and supporting cross-functional teams to deliver efficient, high-quality outcomes. With a Bachelor of Arts in Digital Design and hands-on experience in branding, content creation, and analytics, I help organizations streamline operations and drive growth while maintaining strong client relationships.…Hi, I’m Kiya Maxson. I am a detail-oriented operations and customer experience professional with 10+ years of experience across account management, administrative operations, and digital strategy. I’m known for reliability, performance, and taking leadership initiative that accelerates results. I excel in managing complex workflows, leading process improvements, and supporting cross-functional teams to deliver efficient, high-quality outcomes. With a Bachelor of Arts in Digital Design and hands-on experience in branding, content creation, and analytics, I help organizations streamline operations and drive growth while maintaining strong client relationships.

Kiya Maxson

Project Manager, Designer, Brand Designer, +2

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Hi, I’m Kiya Maxson. I am a detail-oriented operations and customer experience professional with 10+ years of experience across account management, administrative operations, and digital strategy. I’m known for reliability, performance, and taking leadership initiative that accelerates results. I excel in managing complex workflows, leading process improvements, and supporting cross-functional teams to deliver efficient, high-quality outcomes. With a Bachelor of Arts in Digital Design and hands-on experience in branding, content creation, and analytics, I help organizations streamline operations and drive growth while maintaining strong client relationships.…Hi, I’m Kiya Maxson. I am a detail-oriented operations and customer experience professional with 10+ years of experience across account management, administrative operations, and digital strategy. I’m known for reliability, performance, and taking leadership initiative that accelerates results. I excel in managing complex workflows, leading process improvements, and supporting cross-functional teams to deliver efficient, high-quality outcomes. With a Bachelor of Arts in Digital Design and hands-on experience in branding, content creation, and analytics, I help organizations streamline operations and drive growth while maintaining strong client relationships.

Available to hire

Hi, I’m Kiya Maxson. I am a detail-oriented operations and customer experience professional with 10+ years of experience across account management, administrative operations, and digital strategy. I’m known for reliability, performance, and taking leadership initiative that accelerates results.

I excel in managing complex workflows, leading process improvements, and supporting cross-functional teams to deliver efficient, high-quality outcomes. With a Bachelor of Arts in Digital Design and hands-on experience in branding, content creation, and analytics, I help organizations streamline operations and drive growth while maintaining strong client relationships.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Lead Customer Account Specialist at Everbright

June 1, 2023 - Present

Promoted from contractor to full-time within 3 months, and to Lead within 9 months. Managed a portfolio of residential solar customer accounts through onboarding to resolution, including escalations. Served as subject matter expert, training team members on workflows, tools, and process improvements. Coordinated cross-functionally to resolve complex account issues and improve turnaround times. Developed and refined SOPs to streamline processes and increase operational efficiency.

Inbound Call Center Specialist at Pondera Services LLC

September 1, 2022 - January 1, 2023

Managed high-volume inbound calls across multiple client accounts; demonstrated adaptability and strong product knowledge. Delivered efficient, empathetic customer support with focus on first-call resolution. Expanded scope to support full client roster based on performance and reliability.

Founder | Freelance Designer & Digital Strategist at KRM Creative Studio

January 1, 2019 - Present

Lead end-to-end creative and digital strategy projects, including branding, graphic design, and social media management. Managed client relationships, project timelines, and deliverables independently. Developed brand identities and digital content aligned with client goals and audience engagement. Executed content and affiliate marketing strategies to support brand growth.

Administrative Assistant at G&G Driving School

January 1, 2019 - January 1, 2022

Oversaw daily administrative operations including scheduling, bookkeeping, and student record management. Built and maintained scheduling systems coordinating instructors and student appointments. Managed billing processes, payment tracking, and financial records. Served as primary point of contact for customers, ensuring professional and responsive communication.

Dispatcher / Administrative Support at We Care Plumbing, Heating, Air & Solar

September 1, 2018 - January 1, 2019

Coordinated emergency dispatch calls, prioritizing and assigning technicians efficiently. Supported field operations with permits, documentation, and data entry to ensure job completion.

Customer Service & Operations Associate at Macy's

April 1, 2016 - September 1, 2018

Delivered customer service across multiple departments including cashiering, returns, and sales floor support. Assisted with inventory, merchandising, and operational tasks. Provided leadership support during high-traffic periods.

Branch Specialist II at AAA – Automobile Club of Southern California

March 1, 2014 - April 1, 2016

Promoted from Call Center Representative based on performance and service excellence. Processed DMV transactions, insurance services, and notary documentation with accuracy and compliance. Provided personalized travel planning and routing services to members.