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Hi, I’m Stephanie Mah—a strategic Equity, Diversity & Inclusion, People & Culture, and community engagement professional with 5+ years of experience across SaaS, nonprofit, retail, and post-secondary sectors. I’m known for facilitating inclusive engagement initiatives, workshops, and client experiences that strengthen belonging, retention, and organizational impact. Beyond my day-to-day work, I’m a 4x published author featured in the British Columbia Teachers’ Federation Magazine, TEACH Magazine, and Canadian Teacher Magazine. I volunteer with Calgary organizations to advance youth mentorship, food security, and family programming.…Hi, I’m Stephanie Mah—a strategic Equity, Diversity & Inclusion, People & Culture, and community engagement professional with 5+ years of experience across SaaS, nonprofit, retail, and post-secondary sectors. I’m known for facilitating inclusive engagement initiatives, workshops, and client experiences that strengthen belonging, retention, and organizational impact. Beyond my day-to-day work, I’m a 4x published author featured in the British Columbia Teachers’ Federation Magazine, TEACH Magazine, and Canadian Teacher Magazine. I volunteer with Calgary organizations to advance youth mentorship, food security, and family programming.

Stephanie Mah

Community Manager, Content Strategist, Copywriter, +4

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Hi, I’m Stephanie Mah—a strategic Equity, Diversity & Inclusion, People & Culture, and community engagement professional with 5+ years of experience across SaaS, nonprofit, retail, and post-secondary sectors. I’m known for facilitating inclusive engagement initiatives, workshops, and client experiences that strengthen belonging, retention, and organizational impact. Beyond my day-to-day work, I’m a 4x published author featured in the British Columbia Teachers’ Federation Magazine, TEACH Magazine, and Canadian Teacher Magazine. I volunteer with Calgary organizations to advance youth mentorship, food security, and family programming.…Hi, I’m Stephanie Mah—a strategic Equity, Diversity & Inclusion, People & Culture, and community engagement professional with 5+ years of experience across SaaS, nonprofit, retail, and post-secondary sectors. I’m known for facilitating inclusive engagement initiatives, workshops, and client experiences that strengthen belonging, retention, and organizational impact. Beyond my day-to-day work, I’m a 4x published author featured in the British Columbia Teachers’ Federation Magazine, TEACH Magazine, and Canadian Teacher Magazine. I volunteer with Calgary organizations to advance youth mentorship, food security, and family programming.

Available to hire

Hi, I’m Stephanie Mah—a strategic Equity, Diversity & Inclusion, People & Culture, and community engagement professional with 5+ years of experience across SaaS, nonprofit, retail, and post-secondary sectors. I’m known for facilitating inclusive engagement initiatives, workshops, and client experiences that strengthen belonging, retention, and organizational impact.

Beyond my day-to-day work, I’m a 4x published author featured in the British Columbia Teachers’ Federation Magazine, TEACH Magazine, and Canadian Teacher Magazine. I volunteer with Calgary organizations to advance youth mentorship, food security, and family programming.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Client Experience & Community Manager at ActiveDEMAND

January 1, 2026 - Present

Lead client engagement initiatives improving onboarding, product adoption, retention, and account health within a SaaS environment. Facilitate webinars, education sessions, and cross-functional collaboration to strengthen user success and platform adoption.

Community Diversity & Outreach Coordinator at Sport Calgary

January 1, 2024 - January 1, 2024

Led outreach initiatives engaging 3,000+ youth from underrepresented communities. Facilitated inclusive workshops and engagement initiatives promoting equitable access to sport.

Educator & Community Experience Ambassador at Lululemon

January 1, 2024 - Present

Deliver premium guest experiences through relationship building, consultative selling, and inclusive community engagement. Support onboarding, mentoring, and ambassador initiatives aligned with organizational values.

Client Services Supervisor at University of Calgary

January 1, 2021 - January 1, 2023

Supervised frontline operations, scheduling, staff coaching, and service delivery in high volume environments.

Program Coordinator at Ronald McDonald House Charities Alberta

January 1, 2021 - January 1, 2023

Managed culturally responsive family programming, volunteer coordination, and stakeholder engagement. Led communications and inclusive experiences supporting diverse communities.