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I'm Helena Soares Morais, a marketing-focused tourism professional with a Postgraduate in Marketing Digital and hands-on experience in hospitality, spa operations, guest services, and digital marketing tools. I've built strong skills in customer service, event coordination, and using booking systems to streamline operations and enhance guest experiences. I'm looking for a new opportunity in French-speaking Switzerland to challenge myself and apply my digital marketing and guest-relations skills within a collaborative team environment.…I'm Helena Soares Morais, a marketing-focused tourism professional with a Postgraduate in Marketing Digital and hands-on experience in hospitality, spa operations, guest services, and digital marketing tools. I've built strong skills in customer service, event coordination, and using booking systems to streamline operations and enhance guest experiences. I'm looking for a new opportunity in French-speaking Switzerland to challenge myself and apply my digital marketing and guest-relations skills within a collaborative team environment.

Helena Soares Morais

Marketing Strategist, Marketer, Growth Marketer, +2

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I'm Helena Soares Morais, a marketing-focused tourism professional with a Postgraduate in Marketing Digital and hands-on experience in hospitality, spa operations, guest services, and digital marketing tools. I've built strong skills in customer service, event coordination, and using booking systems to streamline operations and enhance guest experiences. I'm looking for a new opportunity in French-speaking Switzerland to challenge myself and apply my digital marketing and guest-relations skills within a collaborative team environment.…I'm Helena Soares Morais, a marketing-focused tourism professional with a Postgraduate in Marketing Digital and hands-on experience in hospitality, spa operations, guest services, and digital marketing tools. I've built strong skills in customer service, event coordination, and using booking systems to streamline operations and enhance guest experiences. I'm looking for a new opportunity in French-speaking Switzerland to challenge myself and apply my digital marketing and guest-relations skills within a collaborative team environment.

Available to hire

I’m Helena Soares Morais, a marketing-focused tourism professional with a Postgraduate in Marketing Digital and hands-on experience in hospitality, spa operations, guest services, and digital marketing tools. I’ve built strong skills in customer service, event coordination, and using booking systems to streamline operations and enhance guest experiences.

I’m looking for a new opportunity in French-speaking Switzerland to challenge myself and apply my digital marketing and guest-relations skills within a collaborative team environment.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Intermediate

French

Intermediate

Portuguese

Fluent

Spanish; Castilian

Fluent

German

Beginner

Work Experience

Spa Receptionist at Real Marina Hotel & Spa

February 1, 2022 - August 31, 2023

Welcomed guests, managed bookings for treatments and massages, oversaw spa appointments and membership fees, and supported front-desk operations including space maintenance and guest coordination.

Customer Service / Travel Consultant at Viagens Abreu, S.A.

January 1, 2023 - December 31, 2026

Provided customer service for Dream Holiday offerings; offered technical advice; negotiated with suppliers; managed administrative tasks and after-sales follow-up; used booking systems and digital tools.