Proactive product project manager and project coordinator with 7+ years of combined experience across fintech and financial services, from zero-to-market product launches to day-to-day delivery. I own CRM implementations, write functional and technical specifications (cahiers des charges), and drive cross-functional execution across product, engineering, operations, and leadership. Comfortable in Agile/Lean environments, I track KPIs with dashboards, resolve blockers, improve processes, and manage stakeholders end-to-end. Strong fintech domain expertise (Swiss taxation, third pillar, vested benefits, retirement planning, and digital banking) combined with hands-on engineering literacy (Angular, JavaScript/Java, SAPUI5, ABAP) helps me bridge business needs and technical delivery.

Chloé Mendes

Proactive product project manager and project coordinator with 7+ years of combined experience across fintech and financial services, from zero-to-market product launches to day-to-day delivery. I own CRM implementations, write functional and technical specifications (cahiers des charges), and drive cross-functional execution across product, engineering, operations, and leadership. Comfortable in Agile/Lean environments, I track KPIs with dashboards, resolve blockers, improve processes, and manage stakeholders end-to-end. Strong fintech domain expertise (Swiss taxation, third pillar, vested benefits, retirement planning, and digital banking) combined with hands-on engineering literacy (Angular, JavaScript/Java, SAPUI5, ABAP) helps me bridge business needs and technical delivery.

Available to hire

Proactive product project manager and project coordinator with 7+ years of combined experience across fintech and financial services, from zero-to-market product launches to day-to-day delivery. I own CRM implementations, write functional and technical specifications (cahiers des charges), and drive cross-functional execution across product, engineering, operations, and leadership.

Comfortable in Agile/Lean environments, I track KPIs with dashboards, resolve blockers, improve processes, and manage stakeholders end-to-end. Strong fintech domain expertise (Swiss taxation, third pillar, vested benefits, retirement planning, and digital banking) combined with hands-on engineering literacy (Angular, JavaScript/Java, SAPUI5, ABAP) helps me bridge business needs and technical delivery.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

Language

French
Fluent
German
Beginner
English
Advanced

Work Experience

Project Lead Retirement Planning Division at FINKES swiss (Calaotrade)
September 1, 2025 - Present
Driving end-to-end rollout of a new financial product line covering the third pillar, vested benefits, and retirement planning. Owning CRM implementation: gathering requirements, managing vendor selection, writing functional specifications, and driving adoption across the organization. Authoring technical and functional specifications (cahiers des charges), plus internal playbooks to document processes and governance. Identifying workflow bottlenecks and designing scalable process improvements across commercial, operations, and back-office teams. Coordinating alignment and communications between sales, operations, product, and leadership teams. Preparing for AFA certification (Swiss financial advisory).
Head of Tax & Product Development Project Manager at Planifique
December 1, 2021 - February 1, 2025
Launched a new financial product from zero to market, covering full lifecycle: scoping, design, pricing, and go-to-market. Built end-to-end delivery workflows including personalized audits, retirement planning, mortgage advisory, and tax optimization for marriage and PACS. Managed KPIs and dashboards across the commercial pipeline and service production to support executive decision-making. Produced clear executive reports and insights, translating complex tax and financial data into actionable recommendations. Led cantonal tax analysis to optimize client outcomes and improve service value. Coordinated cross-functional workflows between advisors, production, and commercial teams.
Responsable service fiscalité at Planifique
December 1, 2021 - February 1, 2025
Developed a financial service and product, conducted audits, and planned mid-term retirement strategies for clients in Switzerland. Managed commercial aspects, including sales and production of financial products.
Web Developer Agile Delivery at Sopra Steria (CNAM)
December 1, 2020 - September 1, 2021
Delivered Java web applications within Agile squads for a major French client (CNAM). Collaborated cross-functionally with business analysts, QA, and operations teams to support delivery and maintenance.
Développeuse Web at Sopra Steria - CNAM
December 1, 2020 - September 1, 2021
Developed web applications in Java and utilized Fluxtiers software.
Mobile Application Developer at Sopra Steria (bioMrieux)
September 1, 2019 - November 1, 2020
Developed mobile applications using Angular, Java, SAPUI5, and Fiori Elements. Produced structured technical documentation using Markdown (MKDoc).
Développeuse d'applications mobiles at Sopra Steria - Biomerieux
September 1, 2019 - November 1, 2020
Created mobile applications using Angular, Java, SAPUI5, and Fiori Elements, and wrote technical documentation in Markdown.
SAP Technical Consultant at TVH Consulting
September 1, 2018 - September 1, 2019
Managed incident triage and resolution across multiple enterprise SAP clients. Developed in ABAP, fixed bugs, and authored technical documentation.
Consultante technique SAP at TVH Consulting
September 1, 2018 - September 1, 2019
Provided technical support and incident management; developed in ABAP for SAP clients and wrote technical documentation.
Développeuse web at Calaosoft
May 1, 2018 - August 1, 2018
Designed and developed a website, integrating HTML/CSS and programming in JavaScript.
Assistante ingénieure logiciel at W3plus
June 1, 2017 - August 1, 2017
Participated in the development of a mobile application and conducted tests and validation of features.
Web Developer (Early Engineering Role) at Calaosoft & W3plus
January 1, 2017 - January 1, 2018
Full-stack web development, including mobile application testing and feature validation.

Education

Diplôme d'Ingénierie Informatique at Science U
January 1, 2016 - January 1, 2021
Engineering Degree (Mobile specialization) at Science U, Lyon, France
January 1, 2016 - January 1, 2021

Qualifications

Swiss financial advisor certification (AFA)
January 1, 2026 - August 7, 2026

Industry Experience

Financial Services, Computers & Electronics, Professional Services, Software & Internet

Experience Level

Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate

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